ComplaintsforApalachee Family Dental
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Complaint Details
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Initial Complaint
07/27/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Apalachee Family Dental is committed to provide Invisalign, including a Retainer at the end of the treatment, which started in late 2018. The treatment was covered for a percentage by my insurance and the rest was financed.The expected duration of treatment was 7 months, but it was delayed for various reasons. During that time the treatment was no longer covered due to policy change. I was billed with an unexpected amount, which I don't think is reasonable because it'd have been all paid by the insurance if it was billed in a timely manner. However, I agreed to make payments in the end.According to the emails between me and the office manager, ***** initially claims that the office has the fabricated retainer ready to be shipped once the pmts are made (10/6/21). However, after making all the pmts, she changed her words saying it hadn't been fabricated and that Id have to come in to do another scan (10/27/22). This wasnt easy since I had relocated to *****. I was willing to follow their instructions and have another office in ** take care of it but was later told that the credit for the retainer was non-transferable and I need to pay for it. Despite of the nonsense, I tried my best to get things resolved and requested to be seen in their office the next time I visit GA. ***** didn't respond to my emails, and it remains unanswered (10/31/22). According to our conversation in the email from March 6, 2020, the retainer cost is included in the contract, and they've failed to provide my retainer even after the billing balance was cleared. I believe they should have either: 1) provide a retainer, or 2) offer a refund. As theyve failed to do both, I requested chargebacks on the pmts made through my CC company. Now the collection agency's contacting me with the amount that I have charged back, threatening that they'll resume with the collection. I assume all debts are paid. Rest of the balance is unreasonable because all services promised were not provided.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.