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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/27/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
On May 13, 2022, I gave a deposit of $1900 to Dacula Pool for pool liner and installation. I was given estimated date of installation of by end of June. Well, June has come and gone. The first week of July, I called them and they said due to weather,it was now pushed back to end of July. On July 25th, I called for status update, and was again advised because of weather it was now estimated to be end of August. I requested via email when was the liner ordered and when it was received by Dacula Pool. I have yet to receive a response. During my discussion with them, I advised them we only had 1 day of substantial rain in the last 30 days that would cause any delays. I explained to them that the liner has deteriorated to the point I'm losing water which is causing me to keep it at a level adequate to prevent any further damage underneath the liner. Thus causing higher than normal water ****. I now have given up operating the pump and filling the pool because of the cost..If we have had substantial rain, I wouldn't need to keep filling the pool, and we wouldn't have had drought conditions in my area. I want the job completed as promised, or refund of deposit money. I have been more than patient with this company, 75 days and counting is unreasonable.
Business response
08/02/2022
This was a miscommunication and ************ felt he was being ignored. We contacted the customer directly and explained the reason for the delays and how the process works. The job was already scheduled at the time of this complaint and will be completed by weeks end. ************ understood after our discussion and said he would try to remove the complaint from the record. We assured him we would never take advantage of any of our customers and had not been in business for thirty years by doing so. The conversation ended pleasantly and if there is still an issue I am not aware of it. Dacula Pool Service, Inc.
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