Business ProfileforGustavos

Visiting from out of town and went to Gustavos for lunch with my family (party of 10). Spoke to waiter ahead of time to make sure everything would be ok if we were on a time constraint (got there at 1:30, needed to be some place else by 4:00). Was told it would be fine, took our order and we even paid as soon as the order was in just to help the process. Waited 45 minutes and no food. Asked about the progress and was told it would be out soon, there was an oven issue they had all day (we werent made aware of this when we asked if theres any issues that might slow us up in the beginning). Over an hour after we ordered our food came out. We ate quickly because we were starving and needed to leave. We left, but one person from our party stayed back to speak to a manager. The lady she spoke to was really nice and tried to do something to help, apologetic and all. She went to the back and our server came back asking if we wanted a refund thats not what we expected but we were pleased they were trying to make it right. They needed our card so she came out to get it from us. When she went back in a different lady was there. She was apparently the manager and she was angry, demeaning, and rude in front of the entire restaurant. Saying we were just trying to get free food (we wouldnt have paid as soon as we ordered if we intended to get it free) and she wasnt refunding us. Made my family member so embarrassed and upset she just walked out. My boyfriend and I went back in to address the situation and the lady that was first helping us came out. She was nice again and sent someone for the owner. A bald man with tattoos came from the kitchen extremely aggressively and told us he was busy cooking and he didnt have time to deal with us. I asked why he was being so rude when he hadnt even spoken to us yet. He waved me off and went back to the kitchen! So rude! I left a review on their FB page saying it was an unpleasant experience, they blocked me and removed the review.