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Complaint Details
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Initial Complaint
11/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I contacted Edge Roofing for the past several months when I severe water damage to several of my interior walls. One of the managers, Casey *************) called me and agreed to send someone out to evaluate the problem. Two men inspected the damage and said that Edge Roofing never put the flashing on between the roof and brick and that was why I am having the damage to my walls. They showed me several spots where the flashing was never installed, and then showed me where it was. Where it exists there is no damage.All I want is for Edge Roofing to install the flashing that was paid for with the rest of the material, and repair the damage to my walls.The last time Casey responded to me was on October 11. He did attempt to say that mortar was missing and that "could" be the problem, however, the men that he had come out prewarned me that Edge Roofing would attempt to use that as the reason for the leaking. However, the men said that the bricks weren't the problem, it was the fact that the flashing was never installed. I have had others come out and inspect the bricks and mortar and they have come to same conclusion, the problem resides with Edge Roofing not installing the proper material. I have several pictures of the areas where the flashing is missing and you can see the damage it has caused. I just want the problem fixed.
Business response
11/08/2023
Edge Roofing completed insurance roof repairs back in 2017 for the previous homeowner. All work was completed by Edge Roofing according to the scope of work created by the insurance company. The insurance adjuster deemed the existing flashing to be in good shape at the time and did not include any funds to pay for new flashing.
Upon request by the current homeowner, Edge Roofing has sent out several repair crews to address other issues not related to the original roof work at no charge to the owner. This is in keeping with our desire to stand behind our work and to go the extra mile for our homeowners.
Edge Roofing has agreed to send a repair crew back out tomorrow (Nov 8th, 2023) at no charge to the homeowner to try and address the issue at hand.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.