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Complaint Details
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Initial Complaint
07/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Received multiple harassing phone calls from an employee named **** representing Crist, he began to rail against me about his experience with a company I used to work for. I tried to tell him that I am no longer with that company and he began to yell and speak over me. I hung up the phone. He called me back repeatedly and when I picked up again I told him that we would have a serious problem if he kept harassing me. He took an even more aggressive approach and I hung up immediately, blocked his number, and called his management. **** said he has my home address. I will be pursuing a restraining order against him when I get his information from Crist if they reach back out to me. I am expecting him to be terminated immediately.Initial Complaint
09/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I hired ********************************************** to fix my chimney in November of 2021. They came out to inspect a large hole that was at the base of my chimney and suggested I rebuild the whole chimney instead of fixing the hole. They even extended their original 2 year warranty to 10 years, stating that I should not have any issues with the work that they did. Within months, there was a hole in the same spot. I contacted the company May 21, and they were quick to respond and said they would set something up asap. I did not hear back from them, and contacted them again in August 22. They were quick to respond again and said *** would come out on Wednesday, August 24th at noon. We waited until 230 on Wednesday, and *** never showed up. The company never called to say he was going to be late or a no-show. We emailed them on the same day and politely requested an update. No response. Emailed them again on Aug 29th requesting a manager to call us back, and all they said was that they had "passed the number on to the owner to reach out". No response. My husband actually messaged the owner on ******** and asked for his personal email due to us having difficulty getting a call back from the office. He provided the email, and I sent him a detailed email including pictures of my chimney on Sept 14th. No response again.I have never dealt with a company as unprofessional ********************************************** . I have been more than patient, and I don't think it is an unreasonable request for someone to come and fix something that is covered under the warranty. Now I no longer trust them to come out to fix the problem, because I'm sure it will only result in the same issues I have been having. I want a refund for the payment of $2184.00.I have all email interactions between myself and the company, including a copy of the invoice #**** that outlines the work they did and the 10 year warranty backed by ********************************************** and Construction.Initial Complaint
10/07/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
They put on a roof last year, In July some work were done on the back part of the wall where some of wood had to be pull a loose, that where you could see where Crist Roofing employee had put new wood over rotten wood they came ** in August to correct it suppose to have remove the old wood, but right after that it started leaking, came back up to try to correct it but it still leaking and you can still see rotten wood, but refused to come back, his sent several text messages but been ignored, it is a very bad leak.
Business response
06/24/2022
From: *** Crist <*************************************>
Sent: Friday, June 24, 2022 11:30 AM
To: *********************** <*****************************************>
Subject: *********************THIS EMAIL IS FROM AN EXTERNAL SENDER! DO NOT click links or open attachments if the sender is unknown or the email was unsolicited and never provide your User ID or Password.
********************* was a customer that wanted to get her roofer replaced on her house and allowed ********************************************** come out to give a price in January of 2020. As of February of 2020 we replaced the roof with a new timberline hdz shingle. Shortly after ************* decided to have a roof installed over her rear porch. The contractor she hired started work shortly after without receiving proper permitting from the county. ************* call me shortly after starting non-permitted addition to say the contractor has removed fascia board from the house and saw rotten roof decking. When ********************************************** was notified we proceeded to replace decking and warranty work was completed. After non- permitted addition was completed to ************* standards, she called us for a leak. When ********************************************** arrived at property to look at roof. We noticed the addition was not installed correctly and the roof was running backward in to the area on complaint. ********************************************** notified ************** after inspection that the addition was not installed correctly, and after addition was fixed the leak would stop after the contractor completed work correctly. Crist jr ********************** also have ************** a price to fix contractors problems and ************* continued to blame **********************************************. ********************************************** is not responsible for other contractors work.--
Thank,
*** Crist
********************************************** & Construction
************
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.