4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from George C
1 star08/13/2024
I am very disappointed with the way they handled appointment. I waited for over two months to get an appointment just to have it cancel the day of the appointment. Instead of calling the day before to confirm the appointment you call the morning of the appointment then after not getting answer the appointment is cancelled, where do they do that at? I waited two for an appointment just to have professionalism thrown out the window and want to accommodate me with another two-month appointment where is the professionalism is any of this, why would anyone wait four months to be service for the incompetency of a company that want to claim top tier services. If your customer service is mediocre at best, then the company is the same, when your customer services lack the ability to communicate with your customers that reflex on the company ability to provide quality and reliable service. I wouldn't recommend this company to any of my friends or family because of the lack of professionalism.
Ragsdale Heating, Air & Plumbing Response
08/16/2024
Thank you for taking the time to provide your feedback. I'm sorry to hear about your experience with us. This is definitely not the way we operate. We are currently looking into this, and we would love the opportunity to make things right. Our Customer Relations Manager will be reaching out to you.Review from Timothy Y
1 star08/01/2024
Would not recommend them to anyone. Bought a house they installed unit I. And it quit working had technical come out there was a leak on one of there solder joints. But they wouldn't fix with out charging repair of leack and the amount of freon needed it was almost 1400 dollars. That's a worthless company that's just out to make the most money possible!!!!!Review from Kate C
1 star05/29/2024
I do not know where all these 5 star reviews came from. Terrible company with dirty methods of taking money from elderly people who are living on a social security check. Stay away from them. Find somebody who is honest and doesnt tell you they are giving you top of the line equipment, only to find out its mediocre at best.Ragsdale Heating, Air & Plumbing Response
05/30/2024
We are sorry to hear you feel this way. We would never take advantage of anyone, including the elderly. We are unable to locate your information (name, email address) in our system. We would love the opportunity to speak with you. Please call our office at ************ and ask for *************************** at your earliest convenience.Review from Sylvia L
5 stars11/10/2021
They are very professional and friendly. Got the repair done quickly and was very knowledgeable!!! Robert our service guy is the BEST!!Ragsdale Heating, Air & Plumbing Response
11/11/2021
********, thank you so much for the review but most of all thank you for choosing Ragsdale! We are grateful for each opportunity.
Customer Review Rating
Average of 4 Customer Reviews
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