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ComplaintsforLand and Sea Exotic Pets
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Complaint Details
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Initial Complaint
07/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
So I decided to go check out land and see exotics in ****** ******* where I bought a tarantula for $275 it was sold to me as a Theraphosa ****** which is extremely rare the species I received was incorrect so I took it back to them and they worked with me and switched it out with another one this one was a younger age than the one before so I couldnt really tell if it was correct or not after a couple months pass I took it to a couple of people to check it out and they confirm to me that it was the incorrect species I did not know what to do I felt like I was scammed so I contacted them again they did not seem happy over the phone and denied me a refund or to even trade the animal in so I asked to speak to the manager which I did and he told me to email him the pictures which I did after that I received a phone call from his wife and she talk to me in a manner that made me feel like I was not a customer she argued with me and called me a scammer multiple times and told me to give her information that had nothing to do with the case at hand she even tried to suspect I was working with a dude named *********** that I have no idea about and told me she was going to give him a call because she knew who he was when I have no idea what she was talking about she denied me of any services and discriminated me over the phone and would not even let me talk I dont know what else to do about this situation Ive tried to work with them calmly and let them know that they were not the right animals and to just either trade me one in I didnt even want the money and she continue to talk to me as if I was not a human being Ive only been here two times in my life and already had the worst experience ever please can someone help with this situation I would not have took it this far if I was treated like a customer
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
785 Seaboard Dr # 202 # 203
Dallas, GA 30132-5551
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.