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            Business ProfileFord of Dalton

            New Car Dealers
            BBB accredited business

            Contact Information

            925 Shugart Rd

            Dalton, GA 30720-2466

            Get Directions
            Visit Website
            (706) 278-1151

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 5/2/1988

            Years in Business: 64

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            925 Shugart Rd, Dalton, GA 30720-2466
            BBB File Opened:
            3/11/1981
            Years in Business:
            64
            Business Started:
            1/1/1960
            Business Started Locally:
            1/1/1960
            Accredited Since:
            5/2/1988
            Business Management
            • Mr. Jason Denson, Dealer Principal
            • Ms. Claudette Hamby, Office Manager
            Contact Information

            Principal

            • Mr. Jason Denson, Dealer Principal

            Customer Contact

            • Mr. Jason Denson, Dealer Principal
            • Ms. Claudette Hamby, Office Manager
            Additional Contact Information

            Fax Numbers

            • (706) 226-0933
              Primary Fax

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/30/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Resolved
            I got a 2017 Ford escape from Ford of Dalton and they said it had a 3 month 3000 mile warranty on it and it messed up on the last day after they had closed for the weekend so they said yes it messed up during the warranty but it wasn't covered by the warranty because I couldn't report it before midnight on that day because they closed at 6 pm and and it messed up at 8 pm so I couldn't report it before midnight so they told me it's my problem to fix the transmission not going into gear
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Benjamin D.

            11/07/2023

            Ford of dalton is a scam don’t trust the service advisor Omar I had a engine replaced twice through warranty and the first time the engine blow less than 3 months the second time I really didn’t want to go back to them but the warranty company ****** **** told me I had to because the engine is covered through ford of dalton on a warranty since they was the ones who did the work the first I had to pay out of pocket 1800 all in total they made 6200 and less in 24 hours the engine light and car started driving bad it couldn’t go over 50 miles per hour please be careful they don’t care about how they treat customers they just keep creating problems so you would spend more money I really need an attorney

            Customer Response

            11/16/2023

            They tried to bribe me after I made a review of the terrible service they did on my car they car is unsafe to drive after trusting them to do the right thing Omar M**** is a liar and the ford of dalton made 12,000 dollars off me and they car still not fixed
            Read 1 More Customer Review

            Local BBB

            BBB of Southeast Tennessee & Northwest Georgia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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