ComplaintsforNorth Georgia Toyota

• Initial Complaint

  12/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Nov 29 i took my 2001 camry to north ga toyota to check my brakes they were thumping when stopping. After i was told they were okay i went to get in my car my electric seat had been pushed all the way back. I tried to move it forward would nt go. I went back in and service writer said they dont make them anymore that they could get me a regular seat for$537.00 id have to pay half? It worked perfectly and i vacimmed my car out on 11/28/23. Day before moved my seat also the mrng i left to go there for appt. It worked perfectly before. I dont know what they did to it but they broke what ever they did it should be up to then to fix it or replace the seat not on my end. It doesnt matter how old the car is they broke it. This is not the first time this has happened. So i want them to fix it whatever they need to do. To make it right. I was apalled they literlly asked me to pay for it. When one of the 3 i was told drove it somebody broke my seat. My husband was with me when i vacummed it out so he knows the seat worked. If it was like that before i would have not been able to reach any of the pedals. So im very upset that this happened. The last time i brought it in for breaks the unexperienced young training tech wollered out my aluminum rims and after waiting it seemed like 3 hours they said my wheels were wobbly???? I go back there to look the lugnuts that were on my whell would not keep my wheel on. So i have proof i put brand new lug nuts i bought at ****** tires when i bought my tires. So the service manager made be buy new ons 70.00 with a lip to replace them after there tech ruined my wheels then had the nerve to tell me how much the wheels would be i could pay for they were not cheap. This is ridiculous and i had planned on purchasing a new car there seeing they break stuff and fail to take responsibility and want me to pay for there mistakes not my cars they did it they should pay for it. I want my rims replaced to. I do have proof i put brand new lug nuts on it. So there tech did it they are responsible. Thats just dispicable to damage a car and ask me to pay for what they caused.

  Business response

  12/04/2023

  I personally called Mrs. ******** and addressed her concerns. We did not damage her seat. The car is 22 years old and the seat quit working. I thought that Mrs. ******** was satisfied with our discussion.

  Customer response

  12/04/2023

  This has been resolved. 

• Initial Complaint

  04/22/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  September 6, 2021 I signed an agreement to purchase a specific vehicle from North Georgia Toyota. Mike was my salesperson. They took a deposit of $500 on my credit card. I was to return and pick up the vehicle 3 weeks later when I was back in town. Two weeks later I start to get texts from Mike asking if I would be interested in another vehicle to which I said no I am happy with the one I agreed to purchase. He then tells me another salesman sold that vehicle. After that it was impossible to get someone to talk to me from their company. The "sales manager", Donnie, wouldn't even return my call although he was "working on it" never did get back to me. I finally requested my money back in January but have yet to see it. As far as I am concerned their entire operation has no idea of how to treat a customer and I will never do business with them again but they do owe me the $500 and I will pursue all avenues to get my money from them. This is the 2nd time I have filed the complaint with the BBB but as a month has now passed since I last attempted to post this I am trying it again. REFUND MY MONEY!

  Customer response

  06/03/2022

   
  Better Business Bureau:
  I received a check for the money from the dealership on 5/22/22 and made the deposit to my bank.  I assume it will clear.   I do still want to make sure the complaint appears on their record as it is clear this is something they do, based on BBB ratings alone, and I want other potential customers to know about it.  I thank you for your help resolving this as I do not think they would have paid this without the help of the BBB. 
  Sincerely,
  ****** *****

• Initial Complaint

  03/15/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed an order for a 2022 Toyota Tacoma on 12/20/2021 with Matt H****** at North Georgia Toyota. At the time of placing the order I put down a $500 deposit, I was under the impression the order was being placed at this time. On January 14, 2022 I received a call from Matt H****** asking if there were any other acceptable colors on the vehicle that I ordered (had requested a red truck when I placed the order). At this point I started to become skeptical of this order being placed. On January 18, 2022 I came across an article that Toyota was cutting their vehicle production globally due to the semiconductor chip shortage. At this time, I started having serious doubt that the truck I had ordered was going to be built. At this time, I started exploring other vehicle options. After no updates other than we are still waiting on Toyota as well as me finding another vehicle, on 2/9/2022 I informed Matt H****** that I would be withdrawing my order requesting my deposit be refunded. On 2/10/2022 I received a response from Matt H****** advising that my deposit would be refunded. On 3/7/2022 after not having my deposit refunded, I contacted Matt H****** for a status update. He responded by advising that he thought it had been refunded and would need to check with his boss. At this point any further communications were treated as though my requests were being blown off and unimportant. At this point I requested that Matt H****** copy his boss on any further communications. On 3/9/2022 I received an email from Matt H****** simply supplying me with his boss's phone extension number and asked that I wait to call him on 3/10/2022. I did wait to contact his boss, Donnie L******* on 3/10/2022, to which I never received a response. I thought a month was plenty of time to refund my $500 deposit. Also, the lack of customer service in assuring that my deposit was refunded is why I am reaching out to the Better Business Bureau for assistance recovering my $500 deposit.

  Business response

  03/21/2022

  Business Response /* (1000, 5, 2022/03/15) */ ************************************************************************************************************* I am sorry that this has not been handled. I will check on it and issue a prompt refund if it has not been done. Business Response /* (1000, 8, 2022/03/16) */ Credit was refunded on Customer Credit Card 03/16/22 Consumer Response /* (2000, 10, 2022/03/21) */ (The consumer indicated he/she ACCEPTED the response from the business.) Dealership promptly issued a refund for my deposit.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩