Additional Information for Dean Stair Treads, LLC

BBB files indicate that this business has a pattern of complaints alleging non-delivery of purchased items and poor customer service and communication. Consumers allege that after paying for items online or over the telephone, the items are not being delivered. Some consumers who attempt to discuss purchases or receive updates are unsuccessful or given incorrect information. 

On June 8, 2023, BBB submitted a written request to the company, identifying the potential complaint patterns and requesting that the business respond with information on steps the company would take to help eliminate the underlying cause of complaints. The business has yet to respond to BBB.  The business has used the address 3056 N. Dug Gap Rd SW, Dalton, GA 30720, on its website. BBB has confirmed that this address no longer exists. A recent complainant included information from the company that showed an address at 1323 W. Walnut Ave. Ste. 2-283, Dalton, GA 30720. BBB noted that a UPS Store is located at 1323 W. Walnut Ave., Ste. 2, Dalton, GA 30720, renting out private mailboxes.