ComplaintsforMuchsee Wood, Inc.
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Complaint Details
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Initial Complaint
09/22/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Date of purchase 9/18/2019 ordered MuchseeTerminator Fox Invoice****. Laminate was peeling within 4months of install which was installed November 15th 2020. After replacing nearly half the office in July 2020, it started peeling in several areas once again. I filed a claim on 6/23/2021 and an inspector was sent out on July 13th 2021. Never received the inspectors report so I called Angie P**** at **************. around July 27th. She then told me that they needed a sample plank sent over to be "tested" which I sent on August 11th 2021. Kept calling until September 16th when Amy finally called back and said the "test" showed no issues. I immediately disagreed and she finally said she would come to site.. This is now over 2 months since inspector was there. Amy shows up Monday Sept 20th. I have the installer and Melody, the sales lady from ***************** (where I purchased it) there to speak about the specifics. Both neither sell or install anymore because of issues. Amy denied issue
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.