2 Customer Reviews
Review from Trevonda H.
1 star02/15/2023
On Feb.1,2023, I purchase movie posters from Black Art Depot, the order arrived on 02/06/23. Did not open the package, immediately emailed to return. Several emails went back and forth between *************** and myself. Last email from ************ was to provide tracking number once I returned for immediate refund. I provided ************ with the tracking number on 2/10/23. I sent a follow up email on 2/13/23, 2/14/23 and 2/15/23 with no response and no refund. I will dispute the charge to credit card. But what a way to ruin a business reputation. I should have check the BBB before placing my order as it appears the complaints are similar. I will never patronize The Black Art Depot and I will make it known to everyone that this bus is not worth riding. I couldnt with a clear conscious call it a business. ***********************************
The Black Art Depot Response
02/16/2023
I replied to your messages sent on the 14th and the 15th and advised you that the refund was processing. Our office isn't open on the weekends so you would not have received a reply over the weekend. We have an A+ BBB rating because we resolve issues with our customers. Unfortunately, on this platform only negative reviews are left. We have high ratings on many other platforms that can be easily searched online. I did want to notify that your issue has been resolved and your messages from the 15th and the 14th were replied to this morning. As noted on our site it takes 24 to 72 hours for us to reply to tickets left in our system. You can view this information on our contact us page. If you have any additional questions please feel free to contact us at anytime.The Black Art Depot Response
02/16/2023
My apologies for missing your response. However a full refund has been issued. After 14 years in business and over ****** orders shipped I assure you that we are not in the business or defrauding any customers.Review from Kimberley B
1 star01/09/2022
This is place is the worst ever. They take your money and refuse to respond. I ordered 2 mugs that were delivered broken. I cut mt finger when I reached into the box. I reached out immediately and received an unapologetic response. I have filed a complaint with the banking system as well
Customer Review Rating
Average of 2 Customer Reviews
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