ComplaintsforVeterans Administration Medical Center
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Complaint Details
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Initial Complaint
12/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In 2022 the ****** HCMS authorized routine care for PCP visits, Rx and ************ via their ************** Program. My bills were not paid and sent into collections. In 2023, both of my visits with my ************** providers were paid by ********* I provided my providers with a copy of my ******** card as backup incase the ****** HCMS did not pay, AGAIN. As noted, both PCP visits were paid by ******** because the ****** provided bad/inaccurate or just wrong information for billing. I have filed appeals with ******** for both visits.Initial Complaint
03/02/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I am a 100% disabled veteran and for the last six months I have been trying to get care via the VA ********* care program. For whatever reason, the VA employees continue to put obstacles in my attempts to obtain patient care. They change facts, drag out issues, update wrong support tickets with information that belongs in other tickets, ignore patient's by "ghosting" them via email and MyHealthyVet. To name a few...I have requested to meet with a member of management about my experience and they just create a ticket. **************** the Chief of Patient Experience transferred my ticket to another employee when I asked for an inperson meeting with a person of leadership. I don't think I can be more disrespected as a veteran, when asking for help, that the VA Chief of Patient Experience "ghosts" your support ticket and transfers it to a subordinate. WTF?! "Thank you for your service?"...more like F-off veteran As a third generation veteran, immigrant, Gulf War veteran, I have to say that I am EMBARRASED to be treated with this much disrespect by the ATL VA employees and lack of leadership from management. I am cringe when people praise our service to our country, THIS country. I am a ** citizen that happens to be a veteran. /*** The ATL VA can contact me via MyHealthyVet or email, ONLY! Because they do not record their phone calls, there is no record of the phone call occurrence. The ATL VA has a poor track record of "record keeping" and until they can produce a record of a call occurring, I will NOT speak with them on the phone. Retaining working papers and evidence in the form of soft copy documentation is my chosen method of communications. They can teach their employees how to write in complete sentences or learn to use their phone systems properly. Unless the call comes from the MAIN hospital number, there is not a caller ID associated with outbound calls by the ATL VA ***/Kind regards,E-4 ******************* *** **** MCP
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.