ComplaintsforEmergent Testing
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
10/19/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I received a Covid-19 Vaccination from this company on 8/28/2021. They were to report this to the state of texas and have failed to do so. I have contacted them by phone three times & email once. On my first call I was advised to email, which I did without any response. My last 2 calls I have been told they are entering the information manually. They say they are unable to tell me when they will be finished. I am not able to receive the county incentive for getting the vaccine due to their negligence of reporting. Not only is it altering data for public health information, now I am concerned of their practices all around. With all the fraud related to covid how do I know I actually received any vaccine at all. Additionally, they have not reported my husbands vaccine to the state either.Business response
11/09/2021
Business Response /* (1000, 5, 2021/10/28) */ Dear BBB Representative, I hope this message finds you well and in good health. Regarding the complaint from our mutual client, we reviewed our vaccination records, and we were able to locate the client's COVID vaccine administration record. The client received the first dose of the Pfizer Vaccination in late August 2021. The client was notified to return in 21 days to receive the second dose of the Pfizer Vaccination. Due to the volume of COVID-19 vaccinations to be recorded and the complexity and diversity of electronic reporting infrastructure across the country, Emergent Testing, along with other providers, are manually entering thousands of vaccination records into the public health systems. Our Operations Manager has reached out to the client. Additionally we have sent the client an encrypted email containing a system record of the client's first COVID vaccine administration, and have offered to do the same for the client's partner. We sincerely apologize for the inconvenience. Best regards, Emergent Testing / LUX Diagnostics
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.