ComplaintsforClearChoice Dental Implant Center

• Initial Complaint

  07/18/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Clear choice could not perform the service I paid for. They promiissed to refund my money within 24 hours. That was Check Card Purchase / 7072 - DECATUR, ** ************ GA Date 06/12/24 *********************** 8021 Card 4658. It has not been refunded yet. The person ***, promised she woud handle it immediately. It has not been done

  Business response

  07/22/2024

  Hello,

  I am sorry this patient is experiencing issues with our company. Unfortunately a refund is not guaranteed within 24 hours because we can't process them at the center level, it has to go to our companies refund team. Our refund process can take up to 21 business days from time of notification that a patient has decided to cancel treatment. We also do not guarantee that they will receive their deposit of $1000 back, if they completed the initial exam which this patient did then the $1000.00 in non-refundable, but can be used to put toward future treatment should they ever need it. I have attached the account statement showing the exam was completed, please make note that at the bottom of the statement to does state that it is non-refundable.

   

  Thank you,

  ClearChoice Decatur

• Initial Complaint

  12/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I paid over ****** dollars for implants, my tooth broke, while brushing my teeth, my wife implants does not fit, she is unhappy, we are in our first stage and they keep trying to get us to go to our final implant stage before they make corrections, we want them to correct our first stage before we go to our final stage dental implants. I have spent a lot of money and we both are not satisfield, I want them to rectify our circumstances, someone please help us.

  Business response

  01/04/2024

  Patient was seen today 1/4/2024 for a repair and has another appointment schedule in 2 weeks. During the month of December we were out of the office due to a fire in our office building and for the holiday season. We were unable to see patients during that time. We just returned to the office on 1/3/24. This is the first time I am seeing this complaint come across my email or I would have responded earlier but as I said we were out of the office. We are getting patients in for repairs and appointments as fast as we can since our return to the office yesterday 1/3/24. This patient and his wife have always gotten in for appointments when we are available to do so. A fire in our office building is an unfortunate situation that was out of our control. As for his wife when she last had a visit she stated that overall she has had a good experience and had only one concern, she felt like too much gums were showing on her upper teeth. She was informed by the doctor at that visit that they would make those changes at her 4 month appt and took new impressions. She is schedule for that appointment in March. 

  Thank you,

  *********************************

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