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Find a Location

Emory Decatur Hospital has 1 locations, listed below.

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    Business ProfileforEmory Decatur Hospital

    Hospital

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    6 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    2701 N. Decatur Road, Decatur, GA 30033
    BBB File Opened:
    3/15/2019

    Customer Complaints

    6 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/23/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    I visited Emory Decatur on 7/24/2023 at 4:20am for a foot injury that has gotten worse. I had to pay to park in order to be seen in the Er. I waited for atleast 2 hours before I was brought back for a X-ray. After I was told to sit in the waiting room to be called back. I waited an additional 3 hours in the waiting room when they sent me a text saying I had an additional 2+ hour wait before being seen by a doctor. I actually witnessed someone fall out in the waiting room because he was in severe pain and still wasnt being tended to. Once he finally fell on the floor someone came out and wheeled him to the back. The wait time to be seen in this emergency room is utterly ridiculous as I sat in that waiting room for hours and they were barely calling people back to be seen. I had to pay a baby sitter as well as pay for paring and over a 5 hour wait just to waste my time is unacceptable. I would like a reimbursement for my parking for $6.00 since I couldnt be seen and also on my insurance if that is possible. Also someone needs to review this hospitals overall practices because this is not the 1st time I have been here with these ridiculously long wait times.

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Felicia M

    1 star

    03/06/2023

    I actually want to give them below a zero if that was possible their Emergency room staff have no sense of human decency with the exception of one night shift nurse named ****. My son was there this past week in manic state he never got a room stayed in the ** in a bed for four days. The called to tell me he was being released I get there and they let him walk right out the door unsupervised I asked for help from the ** staff got nothing. This rude security guard had the nerve to laugh at the situation if I wasnt a Christian ***** I would be in jail right now. It took me three hours of driving and going to different businesses to finally locate my son. Not one person called or assistant me in finding my son who clearly still wasnt well mentally. In my honest opinion none of them should be working in the healthcare field they are cold and heartless and that ** should be permanently closed down.

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