Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/23/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with Euro Financial Services, I do not have a contact with Euro Financial ***********, they did not provide me with the original contract as i requestedBusiness response
09/24/2024
Hello Tajay,
I hope this message finds you well.You purchased from Olympic Auto Sales on April 26, 2023 a 2017 Infiniti Q50 , which was financed through Euro Financial Services. Unfortunately, as you are aware, the vehicle was repossessed on November 10, 2023, due to a breach of the finance contract. After the vehicle was sold and the proceeds were applied to your account, there remains a balance outstanding. We previously sent a breakdown of this information by mail, and if you prefer, we can also send a Deficiency Explanation of Calculation via email. Is your email address still ********************************?
We understand that these situations can be extremely difficult, and we genuinely want to assist you in resolving this outstanding balance. In an effort to help, we are offering up to a 50% credit on the remaining amount. This would allow you to settle the balance, clear your account, and show a $0 balance on your credit report, which could significantly improve your credit score.
If youre interested in taking advantage of this opportunity, please dont hesitate to call us at ************ and ask for Yaya, who can provide you with more details and guidance on how to proceed.We appreciate your time and hope to assist you in resolving this matter.
Initial Complaint
08/14/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am not liable for this debt with EURO FINANCIAL SERVICES . I do not have a contract with EURO FINANCIAL SERVICES , they did not provide me with the original contact as I requested.Business response
08/27/2024
Hello *****************:
You purchased a 2013 **** A7 from Olympic Auto Sales on 4/29/2022 and fiancned the vehicle with us Euro Financial Services, on 4/28/2023 your vehicle was repossessed for breach of contract, after selling the asset and crediting your account there is a balance left of $8,306.95.
Customers that want to improve their credit report have the option of calling us where we can help set you up on a payment plan while giving you a large discount so your balance reaches $0.
You can resolve this by contacting us at ************, we look forward to speaking with you.
Best Regards
Euro Financial Services
Initial Complaint
07/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I recently discovered that I am a victim of identity theft. While reviewing my credit report, I noticed an account that was opened in my name without my knowledge or consent. I immediately contacted the creditor to request proof of my authorization for this account. However, I have yet to receive any documentation or evidence from the creditor that verifies I initiated or authorized the opening of this account. Given the lack of evidence provided by the creditor, it is clear that this account does not belong to me and has been opened fraudulently using my personal information. Here are the details related to this incident that I found in my credit report.Account Name: EURO ********************** SERVICE Account #: ******************** Date Opened: 9/22/2020 High Credit: $4,077Business response
07/13/2024
Hello *****:
We take victim identity fraud seriously , as our records show you purchased a 2011 *** 5 Series 528i Vin: ***************** from Olympic Auto Sales on 09/22/2020, you financed the vehicle with Euro Financial Services which is a related fiannce company. We have your signature and documents and contracts proving it is you who purchased and financed the vehicle, we can provide you a copy of the contract when you come in if that helps.
If you still belive you are a victim of identity fraud you will have to file a police report and a detective will take over the case and get it resolved, please keep in mind if you are found guilty of misguiding the police it is a criminal offense with a huge fine and jail time.
We are here to help if you need us
Best
Initial Complaint
04/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
This company works with Olympic auto sales as theyre in house financing company. The companies take high down payments from people with in all honesty low income . They take back the cars and re sell them and try to get the money from us. They are scammers and I hope you can find this I want my life savings back and my crutchesBusiness response
04/17/2024
Hello *****:
Here are the facts of the matter, On 2/22/2024 you fiannced a 2017 *** X1 with us, in your contract you had a payment due on 3/8/2024.We sent you a payment reminder on march 8 and you email us back that you your worker comp was messed up and that you are getting a live check, you needed a few days but never gave us a date, we kept on attemting to contact you through email and text and phone call on March 9, 10, 13 and yet you did not respond. On March 15 we sent you final notice and informed you that your account will be subject to legal action, you still did not respond. On March 16 the vehicle was sent out for Repossession for your default on the finance contract.
After the vehicle was repossessed we informed you on March 21 that you need to give back the only key FOB so we can take control of the vehicle and get it inspected for any damages externally and internally and then give you the option to redeem your vehicle in the 10 day window you had after the reposession. You failed to cooperate and give back the key. After the 10 day period and no cooperation from you Euro Financial Services decided to close your account and write it off as a loss.
We wish it had not come to this but your actions have cost us and yourself alot of grevance and now you are slandering our company by name calling. Please be respectful and we expect you to govern yourself accordingly .
Regards
Euro Financial Services LLC
Customer response
04/17/2024
Complaint: 21582366
I am rejecting this response because:I only received notice when I called to ask for my car back and the only response from Olympic not this company was to give the keys over for review . J was not given any further information no mail no phone calls nothing. I am not slandering the company but it is no way possible legal how you are taking this matter . I want my $4500 plus payment for my kids headset back.
Sincerely,
******************Business response
04/18/2024
Hello *****:
You will not be receiveng any refund since you defaulted on your contract. You also ended up causing our company unneccessary costs with not giving back the key. We sent you a explanation of deficiency letter by certified mail , in the letter you can see that your account still owes $7365.36 after reselling the vehicle to recuperate some of the losses on your account. ********************** LLC reserves the right to persue you for that deficiency, for the time being that decision has not been taken but understand that your actions have also cost our company.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
4568 Memorial Drive
STE A
Decatur, GA 30032
Business hours
Today,Closed
MMonday | 9:00 AM - 6:00 PM |
---|---|
TTuesday | 9:00 AM - 6:00 PM |
WWednesday | 9:00 AM - 6:00 PM |
ThThursday | 9:00 AM - 6:00 PM |
FFriday | 9:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 6:00 PM |
SuSunday | Closed |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
5 total complaints in the last 3 years.
5 complaints closed in the last 12 months.