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          Nalley BMW of Decatur has 1 locations, listed below.

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            Business ProfileNalley BMW of Decatur

            New Car Dealers
            BBB accredited business

            Contact Information

            1606 Church St

            Decatur, GA 30033-5905

            Visit Website
            Email this Business
            (404) 292-1400

            Business hours

            9:00 AM - 7:00 PM
            Business Hours
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 7:00 PM
            9:00 AM - 6:00 PM
            Closed

            See Additional Hours

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            Customer Reviews

            1.44/5

            Average of 9 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            13 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 11/1/2018

            Years in Business: 20

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Nalley BMW, your premier place to find the best new and pre-owned luxury cars in the Decatur area

            Products & Services

            Car Sales

            Business Details

            Location of This Business
            1606 Church St, Decatur, GA 30033-5905
            Email this Business
            BBB File Opened:
            9/19/2003
            Years in Business:
            20
            Business Started:
            9/1/2003
            Accredited Since:
            11/1/2018
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Nalley BMW
            Hours of Operation

            Primary

            M:
            9:00 AM - 7:00 PM
            T:
            9:00 AM - 7:00 PM
            W:
            9:00 AM - 7:00 PM
            Th:
            9:00 AM - 7:00 PM
            F:
            9:00 AM - 7:00 PM
            Sa:
            9:00 AM - 6:00 PM
            Su:
            Closed

            Service

            M:
            7:00 AM - 6:00 PM
            T:
            7:00 AM - 6:00 PM
            W:
            7:00 AM - 6:00 PM
            Th:
            7:00 AM - 6:00 PM
            F:
            7:00 AM - 6:00 PM
            Sa:
            7:00 AM - 3:00 PM
            Su:
            Closed

            Parts

            M:
            7:00 AM - 6:00 PM
            T:
            7:00 AM - 6:00 PM
            W:
            7:00 AM - 6:00 PM
            Th:
            7:00 AM - 6:00 PM
            F:
            7:00 AM - 6:00 PM
            Sa:
            7:00 AM - 3:00 PM
            Su:
            Closed
            Business Management
            • Mr. Bart Sturm, General Manager
            Contact Information

            Principal

            • Mr. Bart Sturm, General Manager

            Customer Contact

            • Mr. Bart Sturm, General Manager
            Additional Contact Information

            Fax Numbers

            • (404) 297-7127
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            13 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/31/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            On 2/22/24 Nalley BMW charge my card for $405.00 allegedly for the diagnosis of our vehicle we send our vehicle to get diagnosed and get the report to then proceed to get it fix. BUT we never got the videos that are supposed to be sent to us explaining the details of the repair needed, those videos are not available for us to see them and we explained that to nalley bmw and they only responded that they noticed that we opened the link so they went ahead and they charged us. We of course had to open the link to see and confirm that we had the information we are asked to be paying for BUT we never saw anything we cant till this day see NO VIDEOS. AS a result we had to send our vehicle to get the diagnosis from a different source and PAY again to know whats wrong with the car. We will not like any contact with the business since they also made discrimination remarks and sarcastic remarks comments for our religious beliefs. So we kindly asked for nalley bmw to please either do a billing adjustment or a full refund being that they did not provided us the videos that are supposed to be part of the diagnosis.
            Read More
            Read 12 More Complaints

            Customer Reviews

            9 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Jean-Paul B

            10/06/2023

            Traded my *** for a *** suv. I haven't had the vehicle a month and the water pump went out. I had to have it towed from my job. They took two days to come get it. Once it was received and repaired they told me I had to pay $600 before I could get my car back. I was told that because I drove off the lot and the car was operating that a water pump could go at anytime. I cannot understand how a water pump goes on a vehicle I've had less than 30 days, if it was serviced before it was sold.
            Read 8 More Customer Reviews

            Local BBB

            BBB Atlanta & NE Georgia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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