ComplaintsforProntow

• Initial Complaint

  08/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  8/26/2024 Towed my car and couldn't even get their story right 1. Claimed my car had expired tags despite my tags being up to date 2.Claimed my car was inoperable which was bogus 3. In ******* you must contact the police before towing a car, on that previous friday night it was marked as repossessed despite the car being paid off.In the end I still had to drive out of my way to pick up my car and pay the fees on their s**** ****

• Initial Complaint

  08/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My car was ILLEGALLY towed from my apartment complex on 7/9/24 . They claimed I was illegally parked when it was parked in front of MY DOOR . I contacted the local police to report my car stolen! I only sought to call them after walking all the way to the community mailbox and saw a sign . They charged $195 when there should not have been a $25 storage fee as the car had not been there for 24 hours and they charge $175 as a minimum towing fee where GA CODE OCGA 44-1-13 states that it is to be $125

• Initial Complaint

  11/28/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Towing company doesnt keep regular bus. HoursSome week days they are not open at all and still charge storage fees even when they are not available during regular bus. hours..Tried to contact by phone and in person

• Initial Complaint

  09/25/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My vehicle was towed from my apartment complex unbeknownst to my knowledge/warning of a possible tow(due to a flat tire). I left for work on 9/21 @ 8p & both of vehicles were home, I return around 3:45a and ******** was M.I.A, I instantly called the police to report my car stolen. The officer arrived & properly assessed the situation, left & called me back 20 mins later stating he saw my vehicle on the back of a tow truck via traffic cam around 4:20a. Later that morning around 10a my leasing office opens, I retrieve as much detail from them as possible. Find out Prontow towed my vehicle. I went back & forth with the manager on the phone before she irreversibly hangs up in my face. Calls back to get the address & cost of the tow! They entered what they wanted into their system about the date/time of tow (which was a LIE), long story shortI get to my car its, no longer on a flat, it wouldnt crank(I crank this car at least once a week) I called my insurance roadside asst. to tow my car to my mechanic, he arrives & jumps the car off (as I notified them of a potentially drained battery) my *************** like a DODGE HELLCAT/CHALLENGER. My car is quietas my insurance tow lifts my car while its running, you can visibly see where my catalytic converter was freshly CUT OFF my car, the reason for the noise! Mechanically there was nothing wrong with my vehicle besides a flat tire, but the young lady insists that it was bcuz of the condition of my car for the reason of the tow! But my car NEVER SOUNDED LIKE THIS AND NOTHING WAS MISSING OFF OF IT. Then I was charged a storage fee bcuz she said my car was towed on ************* was not bcuz I saw my car Thursday at home! I had to pay $225, these ppl are criminal/scammers & I have read the reviews of others about this business and the results are canny! They are thieves and should be shut down, *** already filed a police report bcuz of the vandalism. Taking every measure I can against these crooks!

• Initial Complaint

  07/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Tuesday July 27, 2023 my **** Jeep Grand Cherokee was towed without my permission from my apartment complex. It took 3 days for me to get the information about my vehicles location via a case manager that I have in a program that Im currently in. Which I was supposed to be granted a leniency due to the fact that I just purchased the vehicle and was needing more money and time to register it.

• Initial Complaint

  04/20/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Was ****** for car towing impound violated by **** TOW? Did **** towing take advantage and or abuse an Elderly, disabled citizens and beat them out of their money with over excessive fees? Though all the construction on the property and what the tenants endured though the process considered? Know the disabilities on record with no consider to parking (for your apartment speaking in general to all.) with intention to violate any parking spaces. Are There too many handicap spaces in the focus area lot than ** law require? Can **** Tow impound tow without posting information on the parking lot or in the visual area if car is towed.? You spend time reporting to the police wasting time on their work hours . Not knowing your car was stolen or towed? This towing company gave the run around til my car time of impounded since April 7, 2023 to present. The run around are we cant find your car, no precise information when to call, no precise time open, hours, the add says 24/7 hours, when calling answering service owner will not call back, will not give pricing. nor take calls., the manager used a towing company that "scores "F" from BBB reports, a company far away from the property area. I had surgery to heal and trying relax. To get mobile with some assistance to take care of this situation. Today at **** towing *************************************************** April 20, 2023 still runaround, have hard time with **** Tow this day such as statements, my car is not there (which i found out it was there) , they want more information from me as the owner, they had my VIV number (which they said they could not find my car,)gave picture of tag, and car ( still cant find my car, with I had my drivers license still saying no to my car, nor claim to my car, ask for insurance for ownership, **** me off. Then rep . Then had the gul to ask me for my keys to find my car, I replied no!. In the opinion they are trying to underhand and steal my car. After all this running around I, ask for information in writing, they refused. Rep said ****** and 50-. every day per day ****** and counting Cash only.RED FLAG**** red Flag. ** information How much are impound fees in **?

• Initial Complaint

  03/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  3/7/2023 - Green slip placed with no business name, location or call back number on my 2010 Dodge Evenger license plate ******* at **************** in *******, ******* stating car would be towed by 3/9 for expired registration if situation was not resolved. 3/7/2023 - Same day; VA registration was renewed at 12:07pm for $39.75 Authorization # ****** registration was effective immediately 3/10/2023- Car was towed from **************** , ******* to Prontow Towing ******************************************************** at 1:58AM despite effectively renewed registration on 3/7/2023 at 12:07 pm. The towing company failed to re-check if the registration was renewed and towed the car to their lot anyways. Then damaged my car in the process of its transfer from Optimistic Lofts garage to their location. The rear bumper was displaced and the clerk on duty *********************** and a woman staff member lied and said my car was already damaged beforehand which it was not.3/10/2023- I was required to pay $200 cash to get my car back PronTow#*********. Prontow, LLC. Then decided to defer responsibility for the VOID/illegitimate tow considering the registration on my vehicle was now current and active to Optimistic Lofts and their leasing office due to me being an out of state resident staying at an AirBnb hosts home . I was still required to pay the $200 fee to get my car back which I want back as a full refund, along with my car being fixed by the company on-site!

• Initial Complaint

  11/08/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My car was towed from my apt complex due to registration. I get it. Thats my issue. I have out of state plates and Im getting the issue resolved as I write this. 1. It was towed without proper documentation. There was NO tow sticker on the car when I went to retrieve it. Which leads me to believe that this company is watching it. 2. The picture uploaded, shows my mirror casing missing. When I parked my car after working late, I am absolutely sure that my casing was in place. This is the SECOND time Prontow has towed my car and I had to come out of pocket for the same casing. I WILL not come out of pocket again for a damage that I did not cause. I spoke to the company about it, on 11/6/22 at approximately 9:12am. I also dont believe I shouldve paid $220 to get my car out the in pound without proper documentation. I physically called around to figure out if my car was stolen because there was nothing from Prontow on my car. They cant just come into complexes without giving the owner of the car a warning.

• Initial Complaint

  09/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Car was towed without warning and reason given was because a old sticker was placed on my vehicle last month

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩