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Business Profile

Used Car Dealers

Five Points Auto Sales

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Used Car Dealers.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The owner **** my aunt he trying to hide it her told my to meet him at the shop

    Business Response

    Date: 09/24/2024

    Unfortunately, we are not aware of this customer and believe this could be a incorrect business post. 

  • Initial Complaint

    Date:09/23/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchase a vehicle from them and I put $2,500 down and I've been making payments but me and him had an agreement that once I get the car fixed up then I won't have to make my payments because I put all my money into fixing the car up but at first he sold me a lemon the car has stopped on me and my kids when we was driving on the highway we almost got hit by two tractor trailers then he goes on to say to call a tow truck I tell him why do I need to call the tow truck when you need to come towards yourself I pay for the tow truck to come and get the car towed to my house then he made me get a tow to his job then on top of that he gave me another car he wouldn't give me my money back so he forced me to get another car I got the other car the other car stopped on me and my kids on a back road I had to get it towed again back to my house he did not reimburse me back for the money that I had to get it towed then on top of that the car has shut down completely I had to get the car fixed because he wouldn't even give me my money back I had to get a ******** converter I had to get extra stuff I had to get two sensors and I had to replace the fuel pump he said once I did all that then I didn't have to make no more payments he would make a deal with me then he turned around and asked me for money for the payment so instead of me going back and forth with him I gave him $300 then on top of that I gave him another $300 then on top of that I gave him another $200 so now he's trying to find a complaint against me saying that I'm not trying to give the car back he's trying to take the car now that it's all fixed up and he had crooked cops come to my house he had them call the hospital why me and my son was in the hospital to try to get the car from me he kept harassing me with cops and detectives and all that

    Business Response

    Date: 09/24/2024

    This car was purchased as is with the security interest contract.

  • Initial Complaint

    Date:04/15/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/06/2023 I purchased a 2014 Chevrolet Camaro and has been getting overcharged. I put a down payment of $2500 at the vehicle final price at $13000 and now Im being charged $16000 for.

    Business Response

    Date: 04/16/2024

    Good day,

    I do not see the amount in question as a balance? I do see a refinance on Jan 18,2024 Is this correct? Please contact us today to make your account correct.

    We appreciate you  our loyal clients,

     

  • Initial Complaint

    Date:03/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On February 27th I went to a buy here pay here and put $1500 down on am as is car which seemed to have no issues a first. Around March 1st I noticed the engine, tire pressure light was on along with the brakes scrubbing. I contacted the dealer on Wednesday March the 6th hours before the incident and told him about the issues I was having and he told me to call him back on March 11th so that he could have his mechanic look at it which was the day before the first payment was due.Well in order to make the payment i went to go do instacart on March 6th. On the way to the location to start shopping my car hydroplaned and spun off the expressway and totaled out into a ditch.The air bags on the driver side did not deploy and the horn also did not work which shows the car had to of been wrecked before. My 3yr old daughter my significant other was also in the car and I'm also 7 months pregnant. I had to be in the hospital for 2 days to monitor the baby to make sure the placenta did not detach or that the baby would not go into distress...i contacted the dealer when I got out of the hospital and when i asked about being reimbursed for my down payment he was more concerned about the car and said he would not reimburse me even after I mentioned the issues beforehand and when i initially bought the car i told him i needed a reliable car being that im 7 months pregnant..I called the dealer that following Thursday to get a refund on my down payment and he refused and was more upset about the car me and my family couldve died in. I also have a phone recording that I could not attach.

    Business Response

    Date: 03/21/2024

    The car was purchased with a complete and clear understanding that the client signed two AS IS  CONTRACTS stating this is a as is purchase. The automobile obtained had AS IS LETTER  inside the vehicle prior to the clients purchase. The way she was  driving has nothing to do with the cars, mechanical or non-mechanical issues. The car was purchased after two test drive.  Client was to have full coverage insurance.  

    Customer Answer

    Date: 03/21/2024

     
    Complaint: 21428402

    I am rejecting this response because:
    I informed you of the cars issues before the incident occurred and the accident was because of the issues with the car. I have audio recording of our conversations.I ASKED FOR A RELIABLE CAR BY ME BEING 7 MONTHS PREGNANT! All I ask for is my down payment back so that I can get me a car for my family. We test drove the car once and I only had the car 10 days! I just want my down payment...I have a lawyer and the attorney generals office looking into this business as well. My family or my unborn could have died or been severely injured on top of the airbags not being deployed and the horn not working shows the car has been damaged before but I DO have audio recording of both conversations.
    Sincerely,

    ********************

    Business Response

    Date: 03/23/2024

    This was As is purchase. Documents were signed and disclosed at time of purchase as well as two chest drives were given   
    client must maintain full coverage insurance according to the contract that she signed  

    Customer Answer

    Date: 03/23/2024

     
    Complaint: 21428402

    I am rejecting this response because:
    You said that already and once again only one test drive was given...I have voice recordings of our calls and you know only one was given but I want to know is the going to be any reconciliation with this..I gave this dealership my last to end up now with no money and no car..I have a 3 yr old and a baby on the way and as a single mom I am in need of a car or my deposit to be able to get another one. I told you about the issues the same exact day the accident happened and I thank God me nor my family were hurt..if you have a heart in any way you would help make things right .
    Sincerely,

    ********************

  • Initial Complaint

    Date:12/07/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is A "WARNING" for anyone who need a car DIDN'T SHOP HERE!!!!!!! I bought a2009 Cadillac CTS from this place for double the value I paid my car off in August it's December and I still don't have my title!!!!!! The car wouldn't pass emissions!!!! So I can't get my tag or trade it in cause I don't have the title.. ************** offered to buy my car back for a **** dollar not even the ***** Blue book price... ****. This place is not BBB certified!!!! Scam artist at there finest!!!! Please don't go here it's not worth your hard earned money or your time.

    Business Response

    Date: 12/13/2022

    ******************,

       This complaint is a very valid one. As you know,  I have personally been working on this hold up since July.

    We have has many conversations about the issue.  I have worked with the staff at the *************************** -**************** often to correct this hold.

    There is an issue that is holding the title up in printing. The title is in your name, as we did sell you a great running vehicle.

    I thank you again for all your patience, I promise to get this title.

    We apologize for the inconveniences this has caused you.

    Five Points Auto Sales

     

     

  • Initial Complaint

    Date:07/06/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hes a horrible seller he take people money hes not even licensed to sell cars in ******* he dont wanna fix anything he sell raggedy cars and he need to be shut down completely he never have the title to the cars.

    Business Response

    Date: 07/13/2022

    Five Points Auto Sales sales Used Cars. Please understand that sales of USED VEHILCES in the **************** are sold as is. 

     

  • Initial Complaint

    Date:05/10/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a car from the owner at this business cash ,car was junk,was told that he would get the title in a few weeks and now he won't respond to my messages and I still don't have title and it's been months.

    Business Response

    Date: 05/17/2022

    Dear Sir,

    Could you provide me a date of sale- Vin# and/or type of vehicle purchased.

    I will research this transaction.

     

    Thank you,

    *******

    Five Points Auto Sales

     

Five Points Auto Sales is NOT a BBB Accredited Business.

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