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Complaint Details
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Initial Complaint
05/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
OFA **rays are very specific in the way the dog is needed to be positioned. I was ensured by Dr. ***** of LaVista that they knew the correct positioning for the **ray. Her positioning was very twisted, her **ray doesn't even look straight to the patient eye, much less to a clinical eye. I have gotten second opinions from radiologists and doctors that gone as far as to say there is NO excuse for her **rays to be in such a position as Dr. ***** stated they had sedated her for the **rays.There was NO transparency on La Vista's side of not getting the best images or any issue that *** have caused them to not allow them to get good image.Dr. ***** continued to ensure he was able to get great images and continue to charge me $400. They lied about the services they were capable of providing. Ive now had to get **rays done at a different clinic.It seems like fraud to offer a service you can not provide.Business response
06/02/2023
I have spoken with ******************************* and decided to refund her fees based on my evaluation of the **ray quality. We have since taken steps to make sure this issue does not recur.
*****************************
Practice Manager
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Contact Information
2804 Lavista Rd
Decatur, GA 30033
Business hours
Today,8:00 AM - 6:00 PM
MMonday | 8:00 AM - 6:00 PM |
---|---|
TTuesday | 8:00 AM - 6:00 PM |
WWednesday | 8:00 AM - 6:00 PM |
ThThursday | 8:00 AM - 6:00 PM |
FFriday | 8:00 AM - 6:00 PM |
SaSaturday | 8:00 AM - 12:00 PM |
SuSunday | Closed |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.