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ComplaintsforHM Events, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/11/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
i purchased a baby letter mosaic table on line and been making payments through paypal. I wanted to ask when would the table be available to ship to me if i made the final payment and after that i am not able to reach her. no matter what time of the day it is it's going to voice mail and no responses to my e mails.Business response
02/21/2022
Yes this is a legal matter I am handling with transactions and many more . We had a dishonest and disloyal ex-employee that was released from the company and still had access to my business online platform and was creating orders for people and using our first PayPal account to collect payments from past clients . We dont offer invoices from PayPal and we the only payment plans we offer is only offered on our website only. And this is with a third party company(after pay and Klarna . We have lost a lot behind this person and working on fixing this for all that has been harmed in this situation.Customer response
02/22/2022
Complaint: 16756874
I am rejecting this response because: I been calling the phone number and e mails several times/ months / weeks with no response. Im sorry that happened but how and when would we receive our refunds. Its not fair that they did this for so long and no one caught it. If you responded back to e mails or calls on the company website maybe you could have caught it earlier
Sincerely,
***************************Business response
02/22/2022
The ex-employee was over sales for our online shop and not the store location so we did not catch it until a couple of weeks ago. But we our working with PayPal to resolve the refund issues. Im truly sorry this happened to you. And working on solving the issues for you and the other 37 people that this has been affected.
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Contact Information
Decatur, GA 30032-5000
Business hours
Today,10:00 AM - 6:00 PM
MMonday | 10:00 AM - 6:00 PM |
---|---|
TTuesday | 10:00 AM - 6:00 PM |
WWednesday | 10:00 AM - 6:00 PM |
ThThursday | 10:00 AM - 6:00 PM |
FFriday | 10:00 AM - 6:00 PM |
SaSaturday | 9:00 AM - 2:00 PM |
SuSunday | By Appt. Only |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.