Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Jefferson Capital Group, LLC has locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    ComplaintsforJefferson Capital Group, LLC

    Collection Systems
    View Business profile
    View Business profile

    Need to file a complaint?

    BBB is here to help. We'll guide you through the process.

    File a Complaint

    Complaint Details

    Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

    Filter by

    Showing all complaints

    Filter by

    Complaint Status
    Complaint Type
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      The information on my credit report has not been verified or not been permitted by me to be placed on my credit report. It is not Accurate and needs to be removed. I have repeatedly called and sent out a letter asking them to verify this debt with no response.

      Business response

      10/03/2023

      This complaint has been issued to the wrong company.  It should be sent to Jefferson Capital Systems in *********, **.
    • Complaint Type:
      Order Issues
      Status:
      Resolved
      I am not liable for this debt with ******* Wireless; I do not have a contract with Jefferson Capital System LLC, and they did not provide me with the original contract as I requested.

      Business response

      06/30/2023

      This is not the correct company.  This complaint is for Jefferson Capital Systems in ********, **.

      Customer response

      06/30/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *********************
    • Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      I am not liable for this debt with JEFFERSON CAPITAL SYSTEM. I do not have a contract with JEFFERSON CAPITAL SYSTEM. This business has failed to provide any supporting information to that fact. I demand they submit a correction to my credit report immediately. In accordance with the Fair Credit Reporting Act and ***** Consumer statutes this business has violated my rights. In accordance with the Fair Credit Reporting Act protected consumer rights to privacy and confidentiality under 15 USC ****.

      Business response

      06/02/2023

      This is a complaint for Jefferson Capital Systems, not Jefferson Capital Group.  Please forward complaint to the appropriate company, thanks.
    • Complaint Type:
      Billing Issues
      Status:
      Answered
      I have never had an account with these companies (collection company) Account #****. REMOVE from all credit reporting agencies from reporting.1. Consumer means any natural person obligated or allegedly obligated to pay any debt. According to 15 U.S. Code ****a(3)2. This letter is in pursuing 15 U.S. Code ****c (c) Ceasing communication I am the consumer mentioned in 15 U.S. code ****a(3) you are (collection company) the debt collector 15 U.S. Code ****a (5) I am invoking specified remedies under use 15 U.S. Code ****c (c) (1)1. I am the executor under the 15 U.S. Code ****c (d) pursuing to 15 U.S. Code ****d A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt.

      Business response

      12/10/2021

      There is no record of this account in our office.  The customer's account may be on record with ********************************************* Systems in *********, **.  We are 2 different companies.

    Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.