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Find a Location

Serta Simmons Bedding LLC has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Serta Simmons Bedding LLC

      2451 Industry Ave Doraville, GA 30360-3159

    • Serta Simmons Bedding LLC

      1510 NE 37th Ave Portland, OR 97232-1844

    • Serta Simmons Bedding LLC

      8623 S 212th St Kent, WA 98031-1910

    • Serta Simmons Bedding LLC

      425 C St NW Auburn, WA 98001

    • Serta Simmons Bedding LLC

      91-489 Komohana St Kapolei, HI 96707-1750

    Business ProfileforSerta Simmons Bedding LLC

    Mattresses
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Pattern of Complaint:

    According to information in BBB files, Serta Simmons Bedding LLC has a pattern of complaint alleging Product and Guarantee or Warranty Issues.

    Specifically, consumers are stating they purchase mattresses that are defective and/or not as advertised. They also contact the company in regards to the warranty coverage of their mattresses. However, if no technician is available, consumers are subject to the responsibility of documenting and supplying Serta Simmons Bedding Company LLC with the necessary information. Some consumers are stating that once the necessary pictures and documents are received by Serta, they are receiving incomparable replacement mattresses, not of original size, style, or firmness. While others state that all communication ceases.

    On September 23, 2021 and April 14, 2022, BBB contacted Serta Simmons Bedding LLC to request their voluntary cooperation in eliminating the pattern of complaint, however Serta Simmons Bedding LLC failed to respond to either request.

    This aspect of the Business Profile will be updated once additional information becomes available. 

     
     

    Additional business information

    Additional Info:
    On 01/23/2023, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 23-90020. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to US Bankruptcy Court Southern District of Texas 515 Rusk Street Courtroom 400 Houston TX 77002 for resubmission to that court. The case number should be entered on the form. Claims must be submitted by 01/23/2023
    See all additional business information

    At-a-glance

    Customer Reviews

    1.65/5stars

    Average of 17 Customer Reviews

    Customer Complaints

    172 complaints closed in last 3 years

    35 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Products & Services

    Mattresses, Bed Frames, Pillows

    Business Details

    This is a multi-location business.

    Find a Location

    Serta Simmons Bedding LLC has 20 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Serta Simmons Bedding LLC

        2451 Industry Ave Doraville, GA 30360-3159

      • Serta Simmons Bedding LLC

        1510 NE 37th Ave Portland, OR 97232-1844

      • Serta Simmons Bedding LLC

        8623 S 212th St Kent, WA 98031-1910

      • Serta Simmons Bedding LLC

        425 C St NW Auburn, WA 98001

      • Serta Simmons Bedding LLC

        91-489 Komohana St Kapolei, HI 96707-1750

      Headquarters
      2451 Industry Ave, Doraville, GA 30360-3159
      BBB File Opened:
      1/1/1979
      Years in Business:
      11
      Business Started:
      6/27/2013
      Business Incorporated:
      6/27/2013
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Beautyrest
      • Simmons Company
      • Simmons Mattress
      • Simmons Bedding Company
      Hours of Operation

      Primary

      M:
      9:00 AM - 5:00 PM
      T:
      9:00 AM - 5:00 PM
      W:
      9:00 AM - 5:00 PM
      Th:
      9:00 AM - 5:00 PM
      F:
      9:00 AM - 5:00 PM
      Sa:
      Closed
      Su:
      Closed
      Business Management
      • Ms. Jerilyn Zeller, Complaint Contact
      Contact Information

      Principal

      • Ms. Jerilyn Zeller, Complaint Contact

      Customer Contact

      • Ms. Jerilyn Zeller, Complaint Contact
      • Raymond Rita, Director Customer Service
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      172 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/26/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      The coils in my new serta electric blanket burned and ruined all my new bedding including the blanket itself, the sheets, the mattress pad, the mattress, a pillow, the pillow cover and pillowcase. Pictures and all receipts are attached. I paid $114 for the blanket but Im requesting a refund of $282 (all supported by the attached receipts) to replace all the ruined bedding listed above which I think is very reasonable and does NOT include the cost of the damage to the mattress or to me. I have never had an electric blanket burn and this never should have happened. I was burned a little on my chest but it is not in an area that can be photographed and shared and Im not requesting any money for my pain and burn. It was just lucky that I was not more seriously burned because as you can see from the pictures, the burn is really bad and went all the way down to the mattress. This is completely unacceptable and Im just asking to be made whole on all the new bedding I just bought so I can replace it. It all should have lasted for years, not weeks or months and would have if not for the faulty serta electric blanket.

      Customer Reviews

      17 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Don H

      1 star

      03/07/2024

      There factory in ********* ** is an absolute sweatshop they work there employees 11 hrs a day 6 days a week they treat the employees very poorly for lack of a better word this place should be investigated

      Local BBB

      BBB Atlanta & NE Georgia

      BBB Reports On

      BBB reports on known marketplace practices.

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