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Better Business Bureau®
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          Additional Information

          Not BBB accredited

          Serta Simmons Bedding LLC

          View full profile

          This is a multi-location business.

          Find a Location

          Serta Simmons Bedding LLC has 20 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Serta Simmons Bedding LLC

              2451 Industry Ave Doraville, GA 30360-3159

            • Serta Simmons Bedding LLC

              1510 NE 37th Ave Portland, OR 97232-1844

            • Serta Simmons Bedding LLC

              8623 S 212th St Kent, WA 98031-1910

            • Serta Simmons Bedding LLC

              425 C St NW Auburn, WA 98001

            • Serta Simmons Bedding LLC

              91-489 Komohana St Kapolei, HI 96707-1750

            Headquarters
            2451 Industry Ave, Doraville, GA 30360-3159
            Email this Business
            BBB File Opened:
            1/1/1979
            Years in Business:
            11
            Business Started:
            6/27/2013
            Business Incorporated:
            6/27/2013
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Beautyrest
            • Simmons Company
            • Simmons Mattress
            • Simmons Bedding Company
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Ms. Jerilyn Zeller, Complaint Contact
            Contact Information

            Principal

            • Ms. Jerilyn Zeller, Complaint Contact

            Customer Contact

            • Ms. Jerilyn Zeller, Complaint Contact
            • Raymond Rita, Director Customer Service
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Website Addresses

            Additional Business Information
            Additional Info
            On 01/23/2023, the business filed for reorganization under Chapter 11 of the federal Bankruptcy Act, case# 23-90020. This permits the business to continue to operate with court supervision while developing a plan of reorganization. Those with monetary claims against the business are advised to obtain a Proof of Claim form by writing to US Bankruptcy Court Southern District of Texas 515 Rusk Street Courtroom 400 Houston TX 77002 for resubmission to that court. The case number should be entered on the form. Claims must be submitted by 01/23/2023
            Serving Area
            • USA
            Service Type
            Products and Services
            Mattresses, Bed Frames, Pillows
            Payment Methods
            • Serta Simmons Bedding LLC accepts all major debit and credit card payments. 
            Business Categories
            Mattresses

            Alert

            See What BBB Reports On

            Pattern of Complaint

            According to information in BBB files, Serta Simmons Bedding LLC has a pattern of complaint alleging Product and Guarantee or Warranty Issues.

            Specifically, consumers are stating they purchase mattresses that are defective and/or not as advertised. They also contact the company in regards to the warranty coverage of their mattresses. However, if no technician is available, consumers are subject to the responsibility of documenting and supplying Serta Simmons Bedding Company LLC with the necessary information. Some consumers are stating that once the necessary pictures and documents are received by Serta, they are receiving incomparable replacement mattresses, not of original size, style, or firmness. While others state that all communication ceases.

            On September 23, 2021 and April 14, 2022, BBB contacted Serta Simmons Bedding LLC to request their voluntary cooperation in eliminating the pattern of complaint, however Serta Simmons Bedding LLC failed to respond to either request.

            This aspect of the Business Profile will be updated once additional information becomes available. 

             
             

            Contact Information

            2451 Industry Ave

            Doraville, GA 30360-3159

            Visit Website
            Email this Business
            (404) 534-5000

            Business hours

            9:00 AM - 5:00 PM
            Business Hours
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            9:00 AM - 5:00 PM
            Closed
            Closed

            Accreditation

            This business is not BBB Accredited

            Years in Business: 11

            BBB Rating

            F

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.