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Complaint Details
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Initial Complaint
01/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a brand new enclosed trailer May 13, 2022 with one year warranty. December 26, 2022 I was driving on the freeway and the driver rear wheel locked and smoke came out and the wheel broke off the lung nuts. Wheel flew 20 feet in the air and ended up on the other side of the freeway. I was lucky I didn’t kill anyone. I called a trailer company to come and help me they sent me a technician to fix my wheel. I called **** ***** *** to reimburse me back for the expenses I paid to fix my wheel on my trailer. The owner sent me like a pin ball back and forth to different companies. The owner of **** ***** tires to silent me telling me he has 35 years of experience selling trailers when I told him I will take legal action untead for him to help me recover the money I spent to fix my trailer. Please BBB take action and help me. I don’t recommend anyone to buy any trailer from this irresponsible dealer. Go straight to somebody who manufact them and sells them directly to you. I want you to be aware if you buy trailer from this dealer they will commit to stay behind the warranty otherwise you’ll run into the same problem like me. I don’t want anyone to get hurt like me. To fix my trailer cost me almost $700.00. Thank you
Business response
01/13/2023
I spoke with ** ***** and tried to resolve this issue but he won’t listen to what he needs to do. If this is a warranty issue then it needs to be taken up with the manufacturer of the trailer which is ******** ****** **** ***** is a dealer for ******** cargo and we don’t handle warranty repairs. ******** covers the build of the trailer and the axle manufacturer, which is ******* *****, covers the warranty of the axles. I will still try to help ** ***** resolve this issue but he has told me 3 times already to just wait on his attorney and his attorney will get him a refund. I’m not sure what else I can do as he is being extremely rude each time I try to talk with him. IF this is a warranty issue that is up to ******* **** to determine not ** ***** and definitely not **** *****. I will help him try to resolve this if he is willing.
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Get a QuoteCustomer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.