ComplaintsforSunrise Memorial Gardens
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Complaint Details
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Initial Complaint
05/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My mother and several other family members are buried here. The ONLY reason this place is used it because the family wants to be together, but if I could Id move every single one of them out of this awful place. To treat the deceased like they do should be a crime! They told us a price on the stone and when I went to pay it they claimed they made a mistake and didnt charge for a double stone and added several hundred to the bill. The grounds are mostly dirt and mud. Not kept up at all. ( my family member ended up bringing her on to make her parents site look better). The guys who cut the grass run over the stones, and anything else that people left with their families. The employees are extremely rude and make up every excuse in the book for why they are not doing their jobs. My mothers stone took almost a year to be placed and they kept claiming it was ***** and they were backed up, but my father in law at a different place got his in about a month. Its been almost 2 years now and they still have not gotten her a vase! Every review you see (except the ones they get their own employees to make trying to lessen the bad ones) talk about how upset they are with this place. If you ask any funeral homes in the area they will tell you they are the worst place anywhere near. They are unprofessional, not following through on orders, ripping people off, and desperately need new management.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.