ComplaintsforAssured Comfort Heating & Air, Inc.

• Initial Complaint

  08/18/2023

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Date of the Transaction:July 2022 Amount Paid:Approx $9500 Business Committment:Remove Attic HVAC system (Condenser, Air Handler, Furnace)Recommend and Install inew Attic HVAC system (Condenser, Air Handler, Furnace)Nature of Dispute:Entire house now has mold, new HVAC system contaminated, basement HVAC system now cross-contaminated due to improper installation of the new attic HVAC system.- Installers failed to connect supply return in attic, ceiling register boots not properly sealed in attic. House sucked in un-conditioned attic air into the the news system for over a week - Company recommended the wrong size unit for atic, resulting in inefficient de-humidification, promoting mold colonization and growth, leading to cross-contamination of basement HVAC system.Business attmept to resolve issue:Business connected the supply return. Issue still not resolved, business then determined wrong size condenser was installed and replaced with a smaller unit and replaced plenum duct, distribution, and trunk in attic. Humidity issue was still not resolved, business came back out and determined to replace the furnace. Issue still not resolved! The upstairs zone continues to have high humidity and mold today Business has submitted claim to their insurance company, but there is a Work-Quality exclusion in the policy. The business' insurance has offered to pay $12K for some cleaning of the mold, but due to the exclusion, they are not willing to address the cause of the mold (cause = New HVAC is unable to de-humidify, resulting in mold promotion)Professional ************************ has estimated total $27,907 to address causation and clean. The business refuses to pay the difference of what their insurance has offered.Also seeking reconcillation of price difference between the larger system orginally installed vs the smaller unit installed by the business.Account/Invoice:Account Number: Unknown Invoice: #****** is good starting point for discovery

• Initial Complaint

  07/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On April 4th, we had plumbing service to replace our main water line, which they deemed to collapse in a prior consultation. They were supposed to start at 9am, but did not arrive until 3pm. They did not finish until 11pm, which is past our city's noise ordinance curfew. During the job, they pulled and disconnected our main water line in the basement, I only noticed this when they were finished in the basement and I went to close the walk out door. If I had not caught this, water would have flooded our basement when it would have been turned on. They did a quick fix and left a mess. They left pieces of pipes laying around and disturbed our vapor barrier. They did not perform the job initially billed for, they installed PVC through our existing sewer line (near our house, see photo with cat in the window) after giving up digging our yard due to tree roots, we paid for installation of a new line. The grading they did was poor, probably because it was at night and they did not any proper flashlights (they used some of mine). They left a gap between the grade and our concrete drain, which lead to water seepage to our basement wall and mildew/algae build up. We had them come out again, and they denied this was due to their work (but admit the technician who worked on our house was let go from the company). We had a basement company come out and confirm it was due to the plumbing job. We did not have any moisture issue in our basement before, as we just purchased the house in 2021 and the inspector did not notice this.

• Initial Complaint

  04/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  We moved into a new home in Dec we have never had an issue with this business. We called and asked if we could transfer our 2for 3 agreement to the new home and they said yes and we needed to pay an additional fee because there are three systems. Once the technician came on Jan 5 they recommended replacing two of our systems but would send someone else from the company needed to come to give us a quote. Assured was not able to accommodate getting us a quote and replacement until a week later. The weather was expected to be cold and near freezing so we got the systems replaced by another vendor within a couple of days. I called to ask if we could get a refund of the comfort agreement since we have new systems and the rep said that we could and they will send the information to accounting. I called again in Feb and still no one has returned my call. I called today 4/20/22 only to be told the refund was denied and we could not get our money back.

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