2 Customer Reviews
Review from Le E
5 stars06/05/2023
DEPENDABLE LIVES UP TO THEIR NAME, AGAIN!Recently, my water heater went out on a Friday after lunch.I contacted Dependable Repair Services for help. I did not realize how often I NEED hot water (and actually USE it) until I didnt have any. Dependable sent a technician named ******* out quickly. ******* got started right away, he was professional and very knowledgeable. He knew exactly what to do and I had hot water again in minutes! He explained what caused it to fail and even suggested future prevention tips! He patiently answered my questions and was so respectful of me and my time. ******* is a great technician and top notch! He is truly an asset to Dependable! Thanks to Dependable Repair Services and *******, I had hot water again the same afternoon! When my HVAC or appliances arent working right, I want them up and running again by a professional in a timely manner at fair prices. I want someone who is reliable, trustworthy and actually knows what they are doing.just like the great techs at Dependable. Forget all the free online help because its worth less than it costs. Contact Dependable Repair Services and save your sanity and time! My family has used them for decades and they always live up to their name.DEPENDABLE!Review from Robert S.
2 stars06/23/2022
I had an appointment with this company for yesterday between 1pm and 6pm to repair my fridge. I've been waiting for the part for a couple weeks. Yesterday came and went with a big NO show! I did receive a call from the repairman AFTER the 6 pm deadline for him to show up. He let me know he was not going to be able to make it. I specifically asked him if he would be in my area the next day(today) and was told yes he would but he did not do the scheduling. So this morning I received another call from the company to reschedule. I was then told that it would be next week Since no technician would be in my area. So either the technician or the company lied to me since since the technician said he WOULD be in my area. The reason I am using this company is that my fridge is under factory warranty and they picked them. I will be letting them know of the NO SHOW. I did let the person that called me this morning that they did need to place the letters UN in front of the company name to make it more accurate!!!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.