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ComplaintsforMarco's Pizza, Inc.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/04/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I placed an order on 4/30/23 at 6:53 pm from the store at ****************************************************. I received a confirmation email that my order would be delivered at 7:23pm. At 7:40 pm, I called to see why my order had not been delivered. I was told that my order had been ready for a while but they did not have a driver so my order was just sitting in the warming oven. I called back at 8:03 pm and asked to have my order cancelled as I didn't want pizza that had been sitting around for almost an hour. After being told that I couldn't cancel and they had no way of contacting the driver to stop him. When I insisted that the order be cancelled, I was hung up on. I called back immediately only to be told that they couldn't do anything to help me. When the driver arrived several minutes later, I refused the order and assured the driver that it was no fault of his but that I didn't want old pizza that had been sitting. He was very polite and left. My order totaled $33.76 and I would like that refunded to me. I don't want a credit at the store because I will not be ordering from them again due to the rudeness of the staff.Customer response
05/03/2023
The location I ordered from is:
*************
************, ** 30134
************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.