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Gumbeaux's Restaurant has 1 locations, listed below.

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    Business ProfileforGumbeaux's Restaurant

    Restaurant Equipment

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    12403 Veterans Memorial Hwy, Douglasville, GA 30134-2025
    BBB File Opened:
    3/22/2019
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1 Customer Complaints

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    Most Recent Customer Complaint

    08/06/2022

    Complaint Type:
    Delivery Issues
    Status:
    Unanswered
    My name is Destiny, and I was humiliated, discriminated against and laughed at by the general manager ***************************. I placed a pick up order for a dozen oysters with crab stuffed jalapeos and a 20 piece hot chicken wing at 6:46pm on 8/6/22. My total was $77.26.When we arrived, my husband went in to pick the order up. Once he came back to the car, I realized the oyster order was wrong. It was missing the crab stuffing and jalapeos. So, he brought the order back in and asked if they could fix it or add the stuffing to the side. We didnt have a problem with paying. ***** told him, no, we cant fix the order or refund you. My husband then came to let me know.I decided to go in and ask one last time. She told me no as well. I explained to her when I called the order in, I specifically asked for the crab meat stuffed oyster with jalapeos. However the waitress, entered in the system mamou oysters. At this point, the gm started accusing me of asking for Mamou oyster instead of what I originally ordered. She told me she doesnt believe me and I shouldve been more specific. She also told me it was my fault and there was nothing she could do to make it right. When I tried to defend myself, as I was stating the name mamou.. she started laughing at me. I have a disability (speech impediment) and I often stutter. Next, I asked her does she have a recording of the call, so she can hear the conversation before accusing me. She said, no, we dont have one and even if we did its still your fault.I asked one last time.. if she could atleast give me the stuffing on the side. She said yes for an additional charge of $12.95, can you even afford that? At this point, I just wanted to get my food and go, so I told her please ring me up for the side. She had the waitress to do so. As she walked down the hall, she told me to shut my mouth and said, This will be the end of this discussion! Id like an apology and a refund.

    Customer Reviews

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