ComplaintsforDouglasville Neurology Assoc
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Complaint Details
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Initial Complaint
10/02/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We've been going to this office for about a year. At our appointment last Friday the doctor explained he was retiring and that they were closing that office. We got a referral to an other doctor. Today when I called to have them fax the records over to the new doctors office they tell me I have to drive out to Hirm, 40 minutes each way to sign a form to release my records. I've never done business with the *********** and the Douglasville office is still open. We need them to release the records so the new doctor can review them, without me taking a day off of work to sign their form.Business response
10/10/2023
In answer to the complaint. We did have a physician reture at the end of Septemeber. We had one of the other physicians move and leave the practice in July. We had to downsize to one office (*****) location and the Douglasville office closed on 09/30/2023. Unfortunately, as both of these departures happened in a short frame of time, we are still trying to get settled and as our phones/fax and internet were not working sporadically, we were forced to ask patients to come to our ***** location to sign the release form. We do apologize for the inconvenience and are working on getting the situation corrected. I will reach out to the patient and make sure that the release form is mailed to her and/or if she goes to the other physician they can fax a release from their office and I will make sure that there is a note on the patients EHR to fax the records immediately. This is, once again, some unforseen probems that we are having and our docing our best to rectify the situation. We just got this letter on 10/10/2023 as our mail has not been forwarded from Douglasville until today.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.