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ComplaintsforWSA Douglasville - Douglas County Water Sewer System
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Complaint Details
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Initial Complaint
04/19/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Roughly 11/2021 I received a water **** that was higher than my normal ****. I called and the rep on the phone stated "oh my you have a water leak" once pulling up my account. She advised that there was a water leak and told me the necessary steps to have the **** adjusted and handled. In December my landlord sent someone out to repair the leak, I called back to ensure it was handled they water company was able to tell me the exact date the leak was repaired from their end. Again told to allow a few months to have the **** balanced out. My bills generally run about 65 dollars a month and I never carry a balance and prior to discovering the leak there were no issues, they told me to pay $100 a month I have been doing so, I called in February and in March and both reps told me that I needed to allow more time to have the full amounts adjusted after todays call I REALIZE I was just told something to get off the phone because what they told me and what they noted in the system does not match, the rep noted I was told to continue to pay the hundred dollars a month, that is not all we discussed. I even thanked her for the clarification. This process was not explained from the beginning correctly and how can you all tell me I have a leak just from a phone call, mind you this was prior to even pulling the ****, she was able to tell me the areas that were blue all around the house but no one could tell me prior to allowing two months to go past in order to collect money that I otherwise would have never had to pay. HOW FAIR IS THIS? So a person who generally has a ***** dollar **** no past due balances owes almost 800 dollars currently and has paid $400 towards something this company knew of but wasn't obligated to tell the customer that there was a leak for thousands and thousands of dollars bit "we will do you a favor and adjust **** of the ****"
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.