ComplaintsforFast Track Immediate Care
Urgent Care Clinic
Additional Complaint Information
Customer Complaint:
Consumers contacting BBB allege that they are receiving collection notices for appointments that took place two to four years prior.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/05/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
From ********* I lived in *******, *******, and was a ******* *** *** ***** ****** ***** ** *********. Our Insurance company, **** ***** **** ****** of *******, was contracted with ********* Urgent Care in *******, *******, to provide urgent care services. ********* Urgent Care was eventually purchased by Fastrack Immediate Care. I patronized ********* Urgent Care from 2012-2018 and always paid my deductible, which is documented through my former insurance company. In July ****, I moved to *********, *********, but maintained a Post Office Box in *******, *******. On June 6th, 2021, I received a bill from Fastrack Immediate Care at my ******* post office box seeking $1162.31 from doctor visits in 2014, 2015, and 2016. I called my former insurance company, **** ***** **** ****** of *******, and spoke to a representative who contacted Fasttrack Immediate Care and provided them with proof of payment by both the insurance company and myself. The representative told me that the situation had been cleared up and commented that this was a widespread occurrence with Fasttrack Immediate Care. Beginning in June 2022, I received a bill from Fasttrack Immediate Care at my ******* P.O. Box seeking $218.32 for a doctor's visit in 2014. I decided to reach out to the BBB at the insistence of a former colleague who still lives in *******. We are soon to be nine years removed from 2014, and I am still getting bills for services that were already paid for by the insurer and myself. I cannot seem to get Fasttrack Immediate Care on the telephone, so this is perhaps the best way to secure a resolution.Initial Complaint
08/22/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I started receiving bills this year for a visit from *********** There was a mistake in the billing process in 2015/2016. After a lot of back and forth, my insurance provider (at the time) assured me that it was resolved and I should ignore any more contact from the clinic. 6 years later bills started showing up again. Tried calling and talking to someone but they had no information about the previous situation at all. The person I spoke to just kept telling me the dollar amount I owed in a threatening manner.Initial Complaint
07/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I am randomly getting bills from Fast Track from about 3-4 years ago. I have made several attempts to call and speak to someone about it. Each time, I am told I have to leave a message for a manager. A manager never calls me back. This has happened over 10 times. I also tried the website that is listed on the bill to see a balance and the website does not even work.Business response
07/25/2022
Business Response /* (1000, 5, 2022/07/22) */ Please let us check with the billing company. Please disregard the bill for now. Thanks Consumer Response /* (2000, 7, 2022/07/22) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
07/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We received a bill from Fasttrack Immediate Care on our daughter from a visit on ********* I'm not sure why we are receiving a bill almost 8 years later. The insured person responsible is ******* ** ***** *** (birthdate ********** The patient was ******* ***** (birthdate ********* The provider at urgent care listed on the bill is a Dr. ****** FastTrack Immediate Care ********** for the amount $134.00. The account number on the bill is XXXXX.Business response
07/14/2022
Business Response /* (1000, 5, 2022/07/12) */ we have checked the account and there is now a $0 balance on the account. Thanks Consumer Response /* (2000, 7, 2022/07/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
06/23/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
We received a statement from Fastrack Immediate Care for services rendered over 7 years ago on my husband. I have called and left several voice messages and no one will return my call to get this resolve. Now a collection agency is calling asking for money. I'm confident that the claim was paid soon thereafter by our insurance company. Patient: ******** ****** Balance: $35Business response
07/08/2022
Business Response /* (1000, 5, 2022/06/24) */ Good Afternoon, what is the patient name and date of birth? Thanks Consumer Response /* (2000, 7, 2022/06/29) */ (The consumer indicated he/she ACCEPTED the response from the business.) ************************************** Business Response /* (4000, 10, 2022/06/30) */ After reviewing the account the DOS was *********. Insurance pd on ********* and 7 statements were sent to the address on file with no payment made so that is why it was turned over to collections. Thanks Consumer Response /* (2000, 12, 2022/07/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) Will you please send a statement to the correct address then. ******************************************* Consumer Response /* (3000, 13, 2022/07/05) */ Will you please send a statement to the correct address then. ***************************************** Business Response /* (4000, 15, 2022/07/05) */ Sure, this will go out in the mail today. Thanks Consumer Response /* (2000, 17, 2022/07/05) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
06/10/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I continue to receive a bill from this company from 2014. Funny how I just started receiving bills in the last 6 months or so. I have good insurance and I have never received a bill from a ******* type clinic. I pay my copay and I have never been billed for any additional services. Something isn't right about this and I have talked to several other constituents who have had the same issue. If you did not file the insurance claim in a timely matter, the charges should not be passed to the customer. Something just seems fishy here.Business response
07/27/2022
Business Response /* (1000, 5, 2022/06/10) */ A printout of the account will be mailed to the address on file today.Initial Complaint
05/31/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have received numerous invoices claiming I owe them more for a visit on *********** I sent them my insurance documentation ion March 2021 stating I have a $0 balance. They had a contract with my insurance company and did file within the time frame of their contract.Business response
06/03/2022
Business Response /* (1000, 5, 2022/05/31) */ Good Afternoon Ms ****, after reviewing your account you shouldn't have received a statement. You have a $0 balance. Sorry for any problem this may have caused. Thanks Consumer Response /* (2000, 7, 2022/06/01) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
05/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
I was provided service by FastTrack Immediate Care on ****/****. I was billed and I paid them $22.91 on*****/****... despite how long it had been since my visit. Last year around this same time, I received another bill for $27.91 for the same visit back on ****/****. They had added a $5 late fee. I called them and they said they would email me so that I could provide them proof that I had paid $22.91 in ****. They never emailed me. Now this year, I have gotten two more identical bills both for $11.91 today. All of these had the same service date.Business response
08/19/2022
Business Response /* (1000, 5, 2022/05/25) */ Good Afternoon, we aren't showing a payment posted to your account. Please give us an email address that a print out can be sent to? thanks Consumer Response /* (3000, 7, 2022/05/25) */ (The consumer indicated he/she DID NOT accept the response from the business.) Email is *********************. attached to this report is proof of payment.Initial Complaint
05/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Received a bill for a visit that occurred over 8 years ago (*********) and I feel confident it was paid in full at the time. I tried using the website provided on the bill and the site was not functional. Tried calling the location directly, but found that the line was disconnected. Called the number on the bill and the person on the other end couldn't give a good reason why I was billed, didn't really know what I was billed for, and was surprised that I had not received a bill previously. He pushed me to give card information over the phone and said he could reduce the bill, but that I would have to pay upfront and he would reduce it later after speaking with a provider. I asked him to email me an updated invoice and never received such an invoice. Understandably, I found this experience sketchy, and I still don't really understand why I am being billed. My contact with this person took place on the morning of *****************************************. Visit date was *********.Business response
08/19/2022
Business Response /* (1000, 8, 2022/05/16) */ We are sorry you received this statement. You have a $0 balance on your account. ThanksInitial Complaint
11/16/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Date: 01/21/2015 & 02/06/2015 acct # XXXXX I was charged $186 & $76 for chest x-rays. I paid a cK #1444 for $14.03 on 04/10/2015 and have begun receiving statements in July of 2021 for $247.97 On a separate acct #XXXXX date of service 07/10/2014 my child had office visit for $170 which I paid $30. and on 04/18/2018 she had another office visit for $515.05 and my insurance paid $411.01 and I paid $10. I began receiving statements in June for $234.04. How can they wait 6-7 years to send a statement and I paid my co-pay and Insurance paid? I feel they should write this balance off. They have waited too long to send a statement for these chargesBusiness response
01/10/2022
Business Response /* (1000, 5, 2021/11/17) */ Good Morning, both accounts now have a $0 balance. Consumer Response /* (2000, 7, 2021/11/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
91 total complaints in the last 3 years.
0 complaints closed in the last 12 months.