ComplaintsforSoutheastern Roofing Company, LLC
Roofing Contractors
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Southeastern replaced my roof and I started getting leaks in the bathroom first. They came out and blamed it on the air conditioner. It was discovered they broke the vent pipe while installing the roofing. Recent rains caused water to enter into my walls effecting the electric outlets. It was discovered the damage shown in the pictures attached.Initial Complaint
08/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Have tried to make contact via phone and email to discuss small issue with roof tiles that were installed by SE roofing company. Despite works having been completed a few years ago, warranty on installation and product are still in effect. Would like some feedback on how to have issue resolved in the quickest and least complicated way.Initial Complaint
03/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
A little over 7 months ago, Southeastern roofing company came to inspect my roof due to damage from a tornado. The 2 gentlemen that came ***** and another whom I cant recall his name---were very friendly. I showed them the inside and outside damage, and they informed me that they would ensure it was fixed properly. They properly covered the area of concern, and came back the following week. We reviewed the costs, insurance estimate, etc. ******** came out to fix the roof on the outside, and informed me they would come back the following week to finish the inside, as their was damage on the ceiling inside, from the water that had gotten in due to the roof damage. I cut them a check for the entire costs, as I had their phone numbers and they had been extremely responsive and understanding with helping me through my troubles. No leaks had started after the completed the work, for about a 2 weeks. I reached back out and asked when they would be back to complete the work, and they assured me they would check the crews schedule and get back. Another week passed, nothing. It's been months and I have been blocked on cellular phones and the company has horrible reviews and complaints that were not originally there when they worked on my roof. My roof has begun leaking again, and the inside work was never even touched. I would like the work done correctly and completed or my insurance check back! One of them is in the photos uploadedInitial Complaint
01/13/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
i received a complete roof replacement installed by Southeastern Roofing on June 15,2021. Since, i have encountered several roof leaks throughout our home. i have contacted for correction with little to no improvement. With the recent storms i now have noticed two more, both in the original area. This is and will continue to cause damage to our home if not corrected right away. After trying to contact numerous times i need assistance. All we want is the problem (leaks) corrected based on the define warranty received and in hand). Thank you for your prompt attention.Initial Complaint
10/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Southeastern roofing company signed a contract with us and our insurance ********************** (on 08/02/2022) to replace our roof. They have never started the project. State ************** does not release them from contract, as they are concerned of being sued by Southeastern roofing LLC). We can not contact Southeastern roofing LLC as their phone number doesn't exist, and the emails bounce back. We do not have any address (there is an address in GA not in TN where we live). We are stuck in the middle with a roof that needs to be changed.Initial Complaint
10/06/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
I sign contract with Southeastern Roofing and paid ***** for deposit and they never did the work. And also didn't return my depositInitial Complaint
08/03/2023
- Complaint Type:
- Product Issues
- Status:
- BBB unable to locate business
Southeastern Roofing (*************************) helped us file a roofing claim with our insurance company on 10/13/2022 for storm damage to our roof. We worked with Southeastern and our insurance via a Public Adjuster. Through much negotiation, the insurance company would only allow for partial repair of the roof. The total claim amount was $824.22. The amount paid out by my insurance company was $574.22.(less deductible). I was advised by the insurance company the check was issued on 11/30/22 to Southeastern Claims Adjusting and us with an address of ****************************************************************. (Southeastern Reconstruction main office)The insurance company verified the check was cashed by 'Southeastern Roofing". We have been stalled by Southeastern on this claim stating that appeals have been made on our behalf to increase the amount of the claim for the work that needed to be completed. I had been in contact with many representatives from Southeastern as their personnel changes quite often. However, the last correspondence we have received from Southeastern was an email from ******************************** on May 19th, 2023 stating she was trying to locate the check. "I have tasked the accounting department to locate the first check by amount since the insurance company are unresponsive to us reaching out to get the check number. I will provide you with an update as soon as the refund is processed and sent out to you." However, ***************' company email address can no longer be delivered. Other contact numbers for Southeastern has either been disconnected or just rings and is answered with a "good bye". Due to the previous complaints I have seen online regarding their work, I would just like to get assistance in getting a refund for $574.22, the amount paid out by our insurance company. I have attached a worksheet from the insurance company for the claim amount and the work that was to be completed.Initial Complaint
07/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
On 4/3/2023 Southeastern Roofing was contracted to do wind damage repairs including a new roof. The job was left unfinished even after collecting the last insurance check and several calls which have have not been returned. A person came out and looked at the problems and said he did not have the materials to finish the job and would call bet never did.Initial Complaint
07/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
Southeastern Roofing LLC, contracted to install a new roof on my house for about $30,000 about a year ago. On their last day while in a hurry to finish the job in darkness, they forgot to install a booth on a roof vent for my gas instant water heater. As a result, water poured into my attic and seeped into my house causing extensive damage to drywall, paint and wood floor and burnt out my instant water heater (of which the vent was left without booth) . Southeastern roofing admitted to having missed to install the booth last February but has failed to stand by then damages or to fix the roof. We arrived at a written agreement where Southeastern roofing would replace my water heater and in return I would not claim any further interior damage. They continue to ignore that agreement or come back and fix the roof.Initial Complaint
07/14/2023
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
Paid in full for roof. Company has now changed their name and hasnt contacted me for a refund. They just disappeared and never contacted me at all.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
3325 Paddocks Pkwy Ste 350
Suwanee, GA 30024-9127
Business hours
Today,9:00 AM - 6:00 PM
| MMonday | 9:00 AM - 6:00 PM |
|---|---|
| TTuesday | 9:00 AM - 6:00 PM |
| WWednesday | 9:00 AM - 6:00 PM |
| ThThursday | 9:00 AM - 6:00 PM |
| FFriday | 9:00 AM - 6:00 PM |
| SaSaturday | Closed |
| SuSunday | Closed |
Customer Complaints Summary
20 total complaints in the last 3 years.
7 complaints closed in the last 12 months.