ComplaintsforInternet Networx
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/12/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
In April 2024 I was mislead by a company to help me find work as I needed an income since I am 76 yrs old and on S.S. But I am constantly being charged $274 @ mo. for the past 3 mos. I hardly receive a lead, and if I do and do not accept it I am penalized and I HAVE TO PAY THEM! If I go to give an estimate but do not get the job, AGAIN, I HAVE TO PAY THEM. Networx is scamming a senior citizen. I have tried cancelling but they won't allow it. What sort of company takes advantage of a senior of 76?? Recently, I have received disturbing news regarding my health and still they will not allow me to cancel. They continue to charge my Discover card each month and I have no where to turn. If the Employer explained how one sided this Company is, I would have never allowed myself to be taken advantage of Can you help a senior and a Veteran? This money could help me pay my rent. Thank youInitial Complaint
01/11/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Unsolicitated request for payment of services that we don't use. This payment was made in error while the usual staff person was out of town. We use a different company for our domain name. This is spam. We request a refund of $194.00 and removal of our name from your mailing lists.Business response
02/15/2024
Contact ************************************Initial Complaint
04/08/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I was billed for the annual domain/website for my website "fishinghomeralaska.com". I paid $194.00, check #****, on Feb. 27, 2023. It was cashed on March 27, 2023. Customer ID #******** later learned that this did not renew my domain and found out this was a scam.Initial Complaint
01/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Internet Networx continues to badger our church each year sending ** an invoice for a domain name internet website listing. Our church is ******************* in **************, **..We simply are requesting that they stop sending ** an invoice for a service they we don't have.Business response
01/27/2023
Removed from our listing! Thanks for Feedback! Your Opinion Matters!Customer response
01/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************C/O *******************
3572 *********************
**************, ** 23456
Initial Complaint
11/28/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
check was issued to Internet Network in error for website domain; found out shortly that it was a scamBusiness response
12/12/2022
Please email ************************************ and provide customer # we will be happy to refund once payment is processed.Customer response
12/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
07/19/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
SQ Internet networx illegally took usd ****** from my business account. They sent a fake **** for internet services and my new secretary gave them the credit card information without knowing. I went to the website of SQ internet networx and there was neither an address nor a phone number to reach them. I typed my complaint in the text box they had and asked them not to process the payment because mu church had no business relationship with them. However they went ahead and took the money from my business account on June 22nd 2022. I want them to refund my money.Business response
07/22/2022
Please email ************************************ to handle refunds.Customer response
07/22/2022
Complaint: 17589977
I am rejecting this response because: they are simply asking for my email address which I have already submitted to BBB. All I need them to do is put the money back on the business credit card from which they took it.Please BBB give them my email: *****************************
Sincerely,
**** MuyimbwaBusiness response
08/02/2022
IN | ****** | ****** | C | ********************** | SACRED+HEART+CATHOLIC+CHURCH | 520+****************** | ******* | ** | 23507-1711 | ************ | ******************************* | 2018-06-10 00:00:00.000000
Your card was refunded via square. These can be handled via email.
Customer response
08/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** MuyimbwaInitial Complaint
03/07/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Domain Listings sent an invoice stating that it needed ****** for ********** listing on December 01, 2021. This was paid on January 12, 2022. I just spoke with our marketing team and was told they handle **********. I have paid them two other times in the past, as well. When you call the number listed on the "****", you get nothing. We would like a refund. I can provide records showing dates and check numbers for all of the charges. I will add that the "****" says "Return by date above to avoid domain listing expiring", which is 100% completely misleading.Business response
03/16/2022
his has been addressed with ************************ complaint #********.
When your company accepted our offer in 2018 we clearly defined our services.
Also they are ****** defined on our website.
Sorry you don't find value. You are removed from our listing!
Please email contact ************************************ for refunds.
our refund policy - http://internetnetworx.net/pages/legal-information.php
HMR | NULL | IN | ****** | The+*******+Law+Firm | 508+*****************+Ste+201 | ********** | ** | *****- | duigreenville.com | 2018-12-10 00:00:00.000000Initial Complaint
03/01/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I have been receiving emails from Internet Networx for several years and have been paying them for our website domain. I have tried to contact them for a refund due to them not owning **********, which is what the invoice implies. I would like a refund for the purchases that were made and can provide check numbers showing that invoices were paid.Business response
03/16/2022
When your company accepted our offer in 2018 we clearly defined our services.
Also they are ****** defined on our website.
Sorry you don't find value. You are removed from our listing!
Please email contact ************************************ for refunds.
our refund policy - http://internetnetworx.net/pages/legal-information.php
HMR | NULL | IN | ****** | The+*******+Law+Firm | 508+*****************+Ste+201 | ********** | ** | *****- | duigreenville.com | 2018-12-10 00:00:00.000000Customer response
03/17/2022
Complaint: 16820986
I am rejecting this response because:Your mailings are misleading, acting as though you own ********** and it will be discontinued if we do not pay your ****. There are no working phone numbers for contact, and numerous complaints about your business on BBB and online. We would like a refund for the payments we have made.
Sincerely,
***********************Business response
03/28/2022
We have responded to your direct email. Issue is closed.Initial Complaint
02/18/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I am new to my position at my company and just found out we have been paying Internet Networx for the past 3 years (possibly longer) for a service that we do not have with them. They are sending us invoices yearly to renew our domain with them but we have our domain hosted through a different agency. I am requesting a refund from Internet Networx for $582 for the past 3 years of fraudulent invoices that were paid unbeknownst to me. I understand if we cannot get a refund for 2020 or 2021 but we should be able to get 2022 back. The dates on the past 3 invoices are 1/13/20, 1/4/21, 1/1/22. Again, we do not have an account with this company and have never used their services for our website domain. They are sending these misleading invoices out to companies as a wide net fishing scam and need to be stopped.Business response
02/23/2022
When your company accepted our offer in 2018 we clearly defined our services.
Also they are ****** defined on our website.
Sorry you don't find value. You are removed from our listing!
Please email contact ************************************ for refunds.
our refund policy - http://internetnetworx.net/pages/legal-information.php
WDL | ****** | ****** | C | shakespearenj.org | ****************************************************** | ******* | ** | 07940-1434 | ********** | null | 2018-01-08 00:00:00.000000Customer response
02/23/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************Initial Complaint
01/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
We received a statement 12/01/2021 from Internet Networx needs to be renewed for our annual Domain/Website logansportlifegate.org for $194.00. Little did I know this was a scam, being new to my position here at the church. I emailed them and their response was we do owe them they are our DNS listing site. Go Daddy has our domain name not Internet Networx. I have attached all the documents I have. Please advise.Business response
01/28/2022
you have been removed from our site.
C | WDL | ****** | ******** | ***********************************************************************- | ******************.org | 2017-12-04 00:00:00.000000
if you want a refund please email ************************************
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Customer Complaints Summary
12 total complaints in the last 3 years.
2 complaints closed in the last 12 months.