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Find a Location

Furniture Mall has 1 locations, listed below.

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    Business ProfileforFurniture Mall

    Furniture Stores

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    2131 Pleasant Hill Rd Ste 111, Duluth, GA 30096-4657
    BBB File Opened:
    1/13/1999
    Years in Business:
    39
    Business Started:
    1/1/1985
    Type of Entity:
    Corporation
    Alternate Business Name
    • The Furniture Mall
    Business Management
    • Mr. Bill Hope
    Contact Information

    Principal

    • Mr. Bill Hope

    Customer Contact

    • Mr. Bill Hope
    Additional Contact Information

    Fax Numbers

    • (770) 822-2605
      Primary Fax
    • (770) 622-2605
      Other Fax

    Email Addresses

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    07/26/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    I purchased a dining room set and it was delivered on 07/18/2023. After they set the furniture up, I noticed that the chairs were peeling. I noticed one guy set the table up inside the apartment while the other guy must have been assembling chairs on the truck or outside. I notified the store and they instructed me to text pictures of the chairs. They and implying that the chairs shouldnt be peeling after 1 day. I agree and have asked for a resolution. The store has stopped communicating. I need these chairs replaced or my money back.
    Read More

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Caitlin H

    1 star

    08/21/2023

    Me and my boyfriend had came into furniture mall. And were looking for furniture. We originally had a loan under *****. In which the lady said no we will do finance here so behind her counter she was asking me varies of questions. And did my financing for me on her end long story short, we get the furniture we wanted. she told her after 3 months it will be paid off. Well on my credit it has been saying 78% paid off for the longest. So I thought to call the finance company. Just to find out our pay off amount is at $4,000. And we were told they can extend our paying to where we only pay $1,100.. which doesnt add up to me. I notified them that I do not have an act with them I was trying to log I to an act for the longest and had to call them to let me into an act I didnt know I had? well we were not told any of the information that was given to me from the finance company. Again we were told it will be paid off in 3 months! And we already paid $1,600 of it so far which all together it was $2,000.. so we are only suppose to pay $500 for to my knowledge to make it $2,000.. so why am I paying $1,100 more? ON top of that. They sent me my agreement .. come to find out this women did not give us anything to sign. Nor was an agreement sent to me. And she put my monthly income as $6,500/mo. WHICH IS FRAUDULENT. because again she did everything behind her counter. I dont make $6,500 a month. And not did I sign any documents only thing that was sent to me was an document stating how much we are going to pay biweekly. Nothing more nothing less. and I was a refund and return. Because you mean to tell me you put something on an application I did not authorize you to put? And Im stuck paying a high amount on information she seemed to have forgotten to tell us? No. I May have to *** this company for false information regarding my name being attached to me AND for tricking us out our money.

    Furniture Mall Response

    08/24/2023

    This finance is 90 days same as cash. It's up to you to pay it off in the 90 days. That is not the same as free financing! After that, you owe interest. Sure, you're mad now, but terms of the agreement are clear. Your review is unfair.

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