ComplaintsforStickersBanners, Inc.

• Initial Complaint

  08/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Order was cancelled intentionally without my request to cancel or permission. Called customer service to get clarity on my shipping and arrival date. Representative spoke very condescending to me and hung up after I addressing her unprofessional behavior. I called back and requested a supervisor. Was told that "he" *** was unavailable however "*****" who responded as acting supervisor was able to take the call. After explaining my concerns regarding the previous representative and shipping questions. ***** who was also equally unprofessional dismissed my concern about the prior representative attempted to ******* me for my response and told me although I paid for expedited shipping that meant my backdrop would arrive 8/14/23 instead of when I needed it on 8/12/23. I asked in the event that it arrived late what were the options for return/refund? She stated once I received the item. I could return if for a fifty percent refund of the vinyl. I told her that "that was fine and thanked her for the information". Several minutes later I contacted FED EX in an attempt to upgrade my delivery options and was told that my order had been cancelled due to shipper stating they created an error on the shipping label which contained the wrong zip code. I reached back out to ***** at sticker banners and she stated to me that she cancelled the order and I authorized for her to cancel the order. I immediately request to speak to another person in charge. She declined stating "I am not going to go back and forth with you. There is no one above me and the owner is currently in Korea." She then hung up on me. I called several more times requesting to speak to another representative she continued to answer every call and be confrontational and verbally aggressive declining my request. Due to her negligence and assumption that I was cancelling my order. I am demanding full refund as she has been unprofessional and putting my business in jeopardy of losing a client.

  

  Business response

  08/15/2023

  Customer placed an order on 8/9/2023 at ****** after our business hour as 2day shipping. The order was placed next day on 8/10/2023 Thursday and was shipped out on the same day. We stated information on our website that if we ship out order on Thursday as 2day shipping then it will get to the destination by Monday since our carrier ***** does not count the weekend as the transit days. Customer needed it for the weekend and called us next day on 8/11. We informed the customer that order was already shipped out and we cannot guarantee to change the shipping method since changing shipping method to ***** will take up to 48 hours. As you can see from the tracking website, there was no indication of Zip code being incorrect. Order was sent out to the address which customer provided. We explained customer about the process & shipping and we offered the customer 50% of the refund if customer cancel the order. Over the phone, customer said "that's fine" when we explained the customer about the cancellation. For that reason, order was cancelled and we issued the 50% of the product as the refund because of our refund policy. During the phone call, customer used aggressive tone and words to the customer service rep. 

• Initial Complaint

  11/22/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased an item from **************, and a second item was sent to me for which they charged my credit card. I called and told them about the error, and I was told that I can return and once they see the item was not used they will return my money. I asked for a shipping label and they said I had to pay to return it. I asked would I be reimbursed for the shipping costs, and they said no. My complaint is if they shipped to me by accident, I paid for shipping here for the item, now I have to pay for shipping back to the company. I called and waited on hold for almost 20 minutes until I was next in line and then the phone hung up. This happened twice. All I want is for the company to at least pay for shipping back and return my money in full.

  

  Business response

  01/06/2023

  Here is the response for case #********

   

  Customer placed an order #********* on **/9 *******.

  This order was only for the 8x8 adjustable banner stand.

  Customer placed another order #********* which is 8x8 Banner with 8x8 Stand on 11/10 11:16am.

  Once a customer places an order, they do receive the order confirmation email.

  In that order confirmation, they can see what they ordered.

   

  Customer should have reached out to us right away if there was mistake on the order.

  However, the customer didnt reach out to us right away.

  Both orders shipped out received by the customer.

  Customer returned one stand and we did issue the refund for the stand that was returned on 12/15/2022.

• Initial Complaint

  11/22/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I two separate orders with this company on 11/20. The first order, which is order #********* and the second is order # *********. I reached out to the company on 11/21 and spoke with *** via live chat, she confirmed that this order will be shipped out the same day. I received the tracking number, however, it states that the label was created. However, order #********* was actually shipped and I can see the entire tracking history. I reached out to the company this morning, they advised that it was not shipped and that it takes 24 hours for production. After I called them out on the issue, they then reversed their statement stating that it was shipped out and that *** didn't scan the package. I've spoken to *** several times this morning, whom advised that it is not in the possession of ***. Furthermore, it doesn't make sense that the second package was shipped and is expected to arrive tomorrow 11/23, with no updates on the first order.. The communication error with this company gives me no confidence whatsoever that this package was truly shipped. When asked for the pick up request number, so that I could give this to ***, the company did not provide this as well. The pick up request number would show proof on if the package was truly picked up or not. With the thanksgiving holiday being this week, I'm afraid that the package will not arrive to my location on time. I've requested that the company reprint and ship overnight because of their communication error and they failed to do so. I am requesting that someone from upper management reach out to resolve this matter as soon as possible. I've also spoken with a woman by the name of *****, who was also unhelpful.

  

  Business response

  01/06/2023

  Regardless, For case #********,

  Customer received both of their orders.

  Order #*********, 1Z929W220318316804 this tracking shows that it was delivered to the customer on 23^rd.

  Order #*********, 1Z929W220339908797, this tracking shows that it was delivered to the customer on 25^th

   

  Per our company policy, our turnaround is 24 business hours after the order was placed for no proof option.

  #********* was placed on 11/20 and we shipped it out on the next day 11/21 which you can see from the tracking number.

  #********* was placed on 11/20 but we shipped it out on 11/22 because 20^th was Sunday which we were closed. So 24 business days started on 21^st Morning and per our company policy, our deadline to ship out was on 22^nd at the latest and we did ship out on 22^nd.

  Once we ship out, customer automatically receives the tracking number.

   

  Moreover, per our company policy, once we ship out as ground shipping, we cannot issue store credit/refund for delay on ground shipping since ground shipping is not a guaranteed service.

   

  Greatly appreciate it if you could response this email regarding how cases were not showing on the website.

   

  Please advise.

   

  Thank you,

   

  Best regards.

  ***********
  

  3770 ******************.

  ******, ** 30097

  T: ************

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