ComplaintsforNational Allergy
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Complaint Details
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Initial Complaint
01/29/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I timely cancelled an order on January 9, 2024 with the merchant and received an email confirmation of the cancellation and that they would issue a PP refund. The email indicated I would be receiving a notification from PayPal regarding this. Never received the refund nor any notification from PayPal. The merchant indicated it would typically take 2-3 business days for the refund. To date (January 29, 2024) no refund or notification from PayPal has been received.Initial Complaint
01/18/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Purchased a Ladybug **** Steam Cleaner from AchooAllergy (National Allergy) that suffered a broken bottom plate when attempting to install one of the casters by hand. The product bottom plate was defective and should not have broken due to the force applied. National Allergy is refusing to honor their return policy and will not accept a return of the defective product despite their stated return policy.Initial Complaint
02/17/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On January 26th, 2023, I placed two orders from National Allergy online. I gave my home address for the orders. They never made it to my home. I received an email back from them stating they were delivered to a *** drop off location & if not picked up soon, they would be sent back to National Allergy. No email response as to why they never made it to my home. Being that is has been a month since I placed the ************* still have not made it to my home, I was forced to purchase from another local store.Initial Complaint
08/26/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I ordered a specific brand of HEPA air filter machine. The wrong item and brand arrived. It was delivered UPSIDE DOWN and left in the rain. The unit makes an odd noise and I suspect that it may be been dropped when it was delivered or even before that. For the last two days I have tried unsuccessfully to get them to correct this problem and have as of Friday, Aug. 26. 2022, not had any kind of intelligent resolution to this problem. I did receive an idiotic message from someone, claiming they had no control over where the package was delivered. THAT IS NOT THE COMPLAINT. THE COMPLAINT IS THAT IT IS THE WRONG BRAND AND ITEM. The initial customer service representative continues to tell me that someone "will call me." I want instructions from them on how they want this item returned and it is not acceptable.Initial Complaint
08/15/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
The company advertises a 'low price guarantee'. I found that I paid over 3x what the same product is being sold for on the Amazon website and contacted them to price match. They refused. I then questioned the certification of the textiles in question (pillow protectors advertised as *****TEX certified). These are not certified. They have no tags to indicate this and it is not even printed on the packages they sent. This company is not even registered on the *****TEX website. I said I want a refund and to return these goods. They emailed me a link to some random certificate with a GOTS stamp on it dated 2012 and tried to tell me that this is proof that my goods are *****TEX certified (https://www.natlallergy.com/images/art/GOTS-organic-certificate.pdf). They are making fraudulent claims, price gouging and the customer service is absolutely awful. I also purchased the sets from amazon and they did arrive with different packaging that does state **** TEX certification but there is no tag on the items themselves. The **** transparency codes on the packaging are not registered on the **** site. I will return these to amazon, but I am seeking a refund for the purchase from National Allergy. If they want me to return the items, that is fine but I don't think I should have to pay any shipping charges. And they should remove their false claims from their product listings.Initial Complaint
07/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I ordered Aircare Replacement Wick Filters, after giving the model number of the humidifier they sent the wrong ones. I have been trying to get return labels for over a month. First it was they were sending them to my email, never got them. I called again and they said to go to a *** store and have them print it off. There is no *** store close. After calling several times I got an email that stated they had sent them to my email address. And once again I did not receive them. I have done everything I know to do to return them and get my money back. These were received on 5/29/2022 In my opinion this is a horrible way to do business. They will not get mine again.Initial Complaint
11/30/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I returned 4 defective Advanced HEPA+ Air Purifiers. Total purchase price was $2159.96 I started the return process on 11/04/2021. It took one customer service representative, Me'*****************************, a week to get me a correct set of return labels, with numerous errors along the way.Me'***************************** spent more effort trying to get me to accept replacements than correctly processing the return.There were many phone calls and repeated emails by me to finally get this done. In one phone call Me'***************************** was SCREAMING at me. I actually had to scream back "you need to let me get a word in." In my 66 years I've never had an experience like this.I called to talk to a supervisor about this. The supervisor never returned my call.Finally, after many *************** I managed to get the correct return labels and sent out the packages. The company received the returned items on 11/15/2021.Two weeks later I still have not received a refund. I have had no response to my last email. I have had to file a claim with my credit card company.I can provide ***** receipts showing that their vendor (********** in *******, **) has received the packages.They have a money back guarantee listed on their website. But they keep blaming their vendor for the fact of no refund yet. It's not my problem if they have an issue with their vendor. They need to honor their stated guarantee.Business response
12/02/2021
This customer was handled with care each time to receive all information regarding her units and seem to no remember resolutions offered each time. There was a delay in the process due to our partners in which I explained each day to customer and that I would ensure she was taken care of. I escalated this as promised and the customer was refunded on 11/30/21 The customer received an email and a phone call and a message left to inform as well.Customer response
12/09/2021
Complaint: 16326144
I am rejecting this response because:
I was not "handled with care." People should know that I had a customer representative who SCREAMED at me. Also, her supervisor did not bother to return a call to me until weeks later, when I resorted to filing this complaint.
Sincerely,
*******************************Business response
12/16/2021
This customer was contacted the same day the refund was processed to advise by email and by phone. We are very sorry that this was missed. We thank you for being patient while this was resolved.
Me'*****************************
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Customer Complaints Summary
7 total complaints in the last 3 years.
2 complaints closed in the last 12 months.