Business ProfileforAcura Carland

On June 27, 2024, I take my vehicle in to check a problem I was having with my steering wheel locking up. March 2023 I had the same issue and this dealership supposed to have fixed the *** (so they say). I arrived at 8am for my 8:30 am appointment with *******. I was waiting in the waiting room for the outcome. 10:30 ish I approached ******* what is going on (people arrived after me is in and out). I was then told they are still checking my car, if not finished in 30 minutes Ill give you a loaner. I decided to walk around the building to stay awake ( this is my 2nd walk around). As I am walking around why do I see my car in the parking lot (please tell how are they are working on it). I go in to ******* and ask to speak to the manager. First I was told I can call him (mind you he is right there). They give me a loaner well Im sitting in one. ******* speaks to ****** who tell him to price the so called problem. Im told $3500. I refused to pay that. I go in and say just give me my car. ******* tells me ****** ask me to wait ***** min. I sit upfront to wait. Then Im approached by ******* that ****** wants me to sit in the back after 20 minutes waiting (now I am told where to sit? What?). I said just give me my car. He said I cant because ****** is going to take care of the bill. I said Ill pay it!! I want my car. I called my husband to say I am being held HOSTAGE!!! I walked back outside where my car was parked and now its in the shop. How was I told $3500? Why was my car in the shop after you told me the issue. At no time did the manager acknowledge me!!! ****** walked past me numerous of times and didnt say a word to me. 3 Acura cars I have never experienced such a rude manager and shady action getting my car fixed. I have sent thousands at this dealership when I moved to ** 2022. Who treats their customers like that!! ****** the manager needs not to be in that position to not even speak at customer request!! I will never refer anyone to this dealership!!!