ComplaintsforNational Vision Inc

• Initial Complaint

  06/25/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I went to Americas Best Eyeglasses and Eye Contacts (National Vision, ***** such that I told the manager I am being charged too much money. He communicated to me any amounts overpaid will be refunded back to in the form of a check. This is NOT acceptable as I paid with my bank card. Therefore, I received an eleven dollar check from National Vision that went expired, because, I would have to travel all the way back to *********** ********, driving 126 miles to my bank to make a check deposit. I communicated to America's Best that I do not do business with checks, as its a 1990's way of doing business. Any refunds are to be placed back on my bank card used for payment. At this time, they have inconvenienced me in sending a check for overpayment that I am not able to deposit. National Vision, *** are to either refund the eleven dollars back on my bank card, or, make an appointment to America's Best Eye Glasses and Contacts and pay me eleven dollars in cash!

  Business response

  07/10/2023

  Good afternoon, 

  I have been working with our Store Banking Team as well as Accounts Payable to find a way to have the customer get paid.  I apologize for the delay.  Is there any way for the customer to take a picture of the check to make the deposit?

  *************************, 

  Managed ********************* Manager

• Initial Complaint

  08/31/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  7/28/21 eye exam &contact exam with dr Nguyen. Sent home with trial contact that werent for astigmatism. Picked up prescription glasses and they were to strong gave me a headache immediately. 8/9/21 redo eye exam with dr Rex. Provided another prescription for glasses and contacts but was incorrect. 8/13/21 redo eye exam with Dr. Tran provided a 3rd prescription for glasses and contacts. 8/24/21 picked up new prescription glasses and sun glasses and tried them out for a week. The prescription was incorrect and i cant read far distance. 8/27/21 called spoke to Gena and they wanted to reschedule me for another exam and asked about a refund she said yes come in Monday. 8/30/21 returned glasses and sunglasses Told no refund for exam! Asked for a manager and told she already said i wont get a refund. After 3 different prescriptions and its still incorrect going on 6 weeks now with out glasses. I need a refund for my exam $104 so i can get a correct exam done.

  Business response

  09/17/2021

  Business Response /* (1000, 15, 2021/09/17) */ Dear ****** ****** I am responding to the BBB Complaint Case# XXXXXXXX, filed by ******* *******, in regards to her contact lens exam and experience. We certainly apologize for any miscommunication and/or inconvenience that may have occurred. ******* ******* complaint has been received and documented, and I have discussed it at length with the store manager, Gena. She has informed me that we will refund customer for exam. I do apologize for the experience ******* ******* stated she had. If I can be of further assistance, please feel free to contact me. Sincerely, Tiwana Customer Care Consumer Response /* (3000, 17, 2021/09/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do not accept the response from the company because when I call or go into the physical vision center they tell me they will not give me a refund!! II don't know who I'm supposed to talk to or where I'm supposed to go because the store manager is extremely rude and has specifically told me you will not get a refund for the eye exam you are responsible for the eye exam regardless if it was correct or not you were not getting a refund that's what she told me. How will this refund be issued? I am not going back to the store i have went there already 12 times and still no refund is issued. Business Response /* (4000, 19, 2021/09/24) */ Dear ****** ****** I am responding to the BBB Complaint Case# XXXXXXXX, filed by ******* *******, in regards to her contact lens exam and experience. We certainly apologize for any miscommunication and/or inconvenience that may have occurred. ******* ******* complaint has been received and documented, and I have discussed it at length with the store manager, Gena. She has informed me that we will refund customer for the exam and it will be sent to the customer via Check. I have contacted the customer and provided her with this information and she is satisfied with the resolution. I do apologize for the experience ******* ******* stated she had. If I can be of further assistance, please feel free to contact me. Sincerely, Tiwana Customer Care Business Response /* (4000, 34, 2021/10/19) */ I track check today and our records indicated that Ms. ******* ******* cashed the check on 10/19/2021. Consumer Response /* (2000, 36, 2021/10/20) */ (The consumer indicated he/she ACCEPTED the response from the business.)

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩