Customer ReviewsforMaytronics US Inc

This company is a Sham and Scam if you are owed a refund due to a returned item. Begging to receive my money back has been one smoke screen reason after another. Do not order or deal with this company, they are unscrupulous and Not at all American in Standards or Operations.Scam

We are sorry to hear that the customer has not recieved her full refund, we will have an agent contact her directly to get the issue resolved.

I bought a Dolphin Nautilus CC in 2022 and it hasnt been a full two years of me using this device and it broke. I bought it through Amazon. This robot is a nightmare!! Please save your money. The robot would move on its own when I turn it off. I am still under their warranty and called them. They told me to bring it to one of their local partners who can fix my robot for free. Instead that person charge which I didnt expect pay. After it being fixed, the robot moves very slow, like a turtle, and keeps stopping. I dont recommend it. Very unhappy.

We are sorry to hear that you are having an issue with your Dolphin cleaner. Per our records your robot still has warranty. We will contact you via email with troubleshooting steps and if they do not succeed in the robot functioning normally, we can start a repair process.

The worst customer service I have ever experienced. My dolphin stopped working, I called for support and the device was needed to be sent in. I was given a one time free shipping label to send the device in, and they were to fix it and send it back. When I checked tracking a few days after I dropped the device off at my local fed ex drop off station, I noticed it had not moved. I contacted fed ex to ask why, and was told that I was given an old shipping label, and this label showed as delivered already and was untraceable, and there was nothing they could do. They had no idea where the package was. I contacted Maytronics immediately, and explained the situation. I was told that they would escalate it to management and would call me back by the end of that business day. Well, guess what, no phone call back. I called back, the wait times are astronomical and being on hold and trying to work a job is difficult. When I did get someone, by the name of *****, I had to explain the entire situation again as no documentation was done the first time. I spent 45 minutes on the phone with him, and was told that his supervisor **** was calling fed ex right then and would call me as soon as that phone call was finished with an update. 4 hours later, no return call. I call again, wait for an agent, explain my whole situation with giving her every detail of me just to ask to speak to ****. Guess what? No response again, **** is still working on it and going to call me back when she has a resolution. SO... My machine is lost in the mail, due to an incorrect label given by your staff and you don't have a resolution. I think I would ship out a brand new device and make my customer happy. Summer is going to be over before this one gets found. But, I will await a call from Yasi, as both **** and ***** has assured me would happen... Will update if I get a response. Until then I will warn everyone I know about this company.

We apologize for the less than exceptional experience this customer has received. We will ensure that the customer is contacted today June 12th by the supervisor to resolve her issue.