![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforLas Costas Nayaritas
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My family went here for dinner on 03-20-2022 for my wife's birthday. We had just been seated when a band came to play for the table behind us. It was incredibly loud, like to the point of nausea, and we assumed it would only be for one song or so. The table kept paying the band over and over and they stayed there for over an hour, blaring a horn 10 feet away from us. We asked our waiter to please move us if they were going to be there all night because we couldn't talk to each other, and it was literally concert loud 10 feet away from us. Our server had the manager come over who rudely told us that the other table is paying money to be there, and the we should just let them enjoy their meal. I told the manager that we were also paying to be there for my wife's birthday, and that we too would like to enjoy our meal by being able to hear and talk to each other. She said it is what it is so I asked if we could be moved. The manager, who was extremely rude (I can't stress this enough), told us that we could leave and go wait outside for 30 minutes until another table becomes available. I asked what we would do with our food which was on the table by now, and she said you pay for this, wait outside, and you can come back when another table opens up.We were the only ones complaining. Every table around us told the server and the manager they couldn't hear or talk. There were literally kids crying and parents asking them to either turn the speakers down or relocate them. The manager should have pointed out to the table that kept paying the band over and over that it isn't a "play at your table the entire night" scenario, but rather a song or two and let them roam around the rest of the restaurant for other customers who may want a tableside song. I want them to refund the $153.91 that I paid for the most miserable birthday dinner I've ever experienced. A member of my family literally went to the restroom to vomit as the noise was that loud!
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.