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            Business ProfileGravity Autos

            Used Car Dealers

            Contact Information

            2960 Satellite Blvd

            Duluth, GA 30096-5806

            Visit Website
            (770) 255-3939

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            4 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            2960 Satellite Blvd, Duluth, GA 30096-5806
            BBB File Opened:
            12/20/2017
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a used car

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/24/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Gravity Autos Duluth created the worst and least ethical vehicle purchase experience I have ever heard of. 1. Vehicle was listed for $22,500. Gravity charged me $23,500 and insisted that I had misunderstood. When I offered to send them a screenshot of the price listed on CarGurus.com, the salesman, ****************** that it was Car Gurus fault and they would not honor the price. I should have walked away at that red flag. I agreed to pay the $23,500 price and we moved on. 2. **** said, on a recorded call of which I have a record, that the vehicle had no mechanical issues whatsoever. He also said it had passed their Dealer's through multi-point inspection. Issues at delivery and found within 1000 miles: a. Vehicle transmission was throwing multiple codes and skipping 3 of 8 gears. AAMCO Transmission said the fluid was wrecked and that these transmissions could not be rebuilt. $6,000 for replacement and installation. b. The passenger front driveshaft was imbalanced, CV boot torn, axel grease flung all around. New driveshaft installed: $900 and a 6 week wait. c. Highbeams were non-functional. After much research, determined that the High Beam Shutter system had failed. New high beam shutter systems: $1500 each. $3000 total. After bringing these issues to the manager's attention, he made it clear he would not accept any responsibility, and he stated, "You should have had a mechanic inspect the car ahead of time." That is 100% contradictory to what his salesman stated. They had done the inspection and the car was in great mechanical condition. After much discussion, the manager stated that he would help offset some of the cost of these issues by "splitting his commission" on the vehicle sale. He said he made $2200 on the sale, and would send me a check for $1100. He verified my address and send he would overnight a check. We never saw a check. This company is dishonest, unethical, and willfully executes predatory business practices.
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            Read 3 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Said I

            07/16/2024

            I recently purchased a 2022 GMC LX Denali from this dealer. I was treated wrongly, and I was scammed.the 1st letter of agreement that we agreed upon was changed and something More Photo 1 in review by said ***** Photo 2 in review by said ***** ********************* ******** 6 reviews5 photos 5 months ago Id give 10 stars if I could. From our initial inquiry through the end of sale **** was amazing! He was quick to respond, informative, and so helpful! We started the deal from ********* and by the time we made it to the dealership More Photo 1 in review by ********************* ******** Photo 2 in review by ********************* ******** Photo 3 in review by ********************* ******** Photo 4 in review by ********************* ******** 1 Gravity Autos Duluth (Owner)5 months ago Thank you so much for taking the time to share your experience at Gravity Autos. We take pride in knowing our customers are happy with their store experience.*************************** 1 review3 photos 5 months I recently purchased a 2022 GMC LX Denali from this dealer. I was treated wrongly, and I was scammed.the 1st letter of agreement that we agreed upon was changed and something different was added on the papers I was signing. I signed without rereading it, assuming it was what we had agreed to in the first place.Look at the picture i posted, All services I didn't ask for and I was charged almost $5000.00 extra.The sales man was *****************, he lied that the oil change was done in the car and that he would order car floor mats that were missing from the car, so far I have no news from him, after calling him, many times.People who are buying a car, beware of this dealer who secretly charges you for service and extra work that you did not ask for.I recently discussed this with ***, the manager who did not take anything from my request and how I was cheated, he said you signed it, which shows that they are men who agreed to rob people like me.Stay away from this dealer please. It can happen to you and dont trust them.
            Read 1 More Customer Review

            Local BBB

            BBB Atlanta & NE Georgia

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