ComplaintsforGravity Autos
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Complaint Details
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Initial Complaint
04/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Gravity Autos Duluth created the worst and least ethical vehicle purchase experience I have ever heard of. 1. Vehicle was listed for $22,500. Gravity charged me $23,500 and insisted that I had misunderstood. When I offered to send them a screenshot of the price listed on CarGurus.com, the salesman, ****************** that it was Car Gurus fault and they would not honor the price. I should have walked away at that red flag. I agreed to pay the $23,500 price and we moved on. 2. **** said, on a recorded call of which I have a record, that the vehicle had no mechanical issues whatsoever. He also said it had passed their Dealer's through multi-point inspection. Issues at delivery and found within 1000 miles: a. Vehicle transmission was throwing multiple codes and skipping 3 of 8 gears. AAMCO Transmission said the fluid was wrecked and that these transmissions could not be rebuilt. $6,000 for replacement and installation. b. The passenger front driveshaft was imbalanced, CV boot torn, axel grease flung all around. New driveshaft installed: $900 and a 6 week wait. c. Highbeams were non-functional. After much research, determined that the High Beam Shutter system had failed. New high beam shutter systems: $1500 each. $3000 total. After bringing these issues to the manager's attention, he made it clear he would not accept any responsibility, and he stated, "You should have had a mechanic inspect the car ahead of time." That is 100% contradictory to what his salesman stated. They had done the inspection and the car was in great mechanical condition. After much discussion, the manager stated that he would help offset some of the cost of these issues by "splitting his commission" on the vehicle sale. He said he made $2200 on the sale, and would send me a check for $1100. He verified my address and send he would overnight a check. We never saw a check. This company is dishonest, unethical, and willfully executes predatory business practices.Business response
05/07/2024
i did agree to pay the customer $1087.00 ,but due to the delay from the tech team to set up the system for new corporate location , but hopefully Wednesday will be up and running and i will upload a copy off the check for $1087.00 which was half of the profit off the deal .. regardless off all the detail i discussed with the client and i fully explained him that i will give him this amount as a goodwill gesture and provide the best customer service ..Initial Complaint
04/22/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I bought a 2019 Acura from this dealer on March 29,2024. On March 31, 2024 the mirror of the driver side came off while driving luckily I was able to save it and put it back on. I contacted the salesman that sold me the car and said that they had order a new part for me. Driving on a different day the mirror came off and I was not able to rescue the part this time. Not only this when I bought the car it was supposed to be thoroughly clean and it wasnt not even the oil change wasnt done. Its almost 30 days and I havent heard nothing back. Please go somewhere else to buy your used car. And they claimed to be an honest dealership. The salesman even said that he was to call me back to get the oil change and nothing has happened.Business response
05/08/2024
WE ALREADY TAKE CARE OF THE CUSTOMER ISSUE AND REPLACE HER MIRROR AND SHE WAS VERY HAPPY ,NEVER RECIVED THIS LETTER BEFOR , SO I WAS NOT LATE TO RESPONDEInitial Complaint
03/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Got charged for a warranty lifetime.Electronic warranty for $2499.00 .That they refused to send me the paperwork I have back-and-forth 22 emails where they said they're going to send it and they refuse to now they're just not even contacting me anymore.I do not want the warranty anymore.I've asked too many times I just want my money backBusiness response
04/02/2024
provide the customer with a copy off the warranty , the sales person who was receiving the emails from the customer was off for 2 weeks , that is way the customer was not getting response back . But I already spoke to the customer and emailed him a copy off the warranty .Initial Complaint
01/31/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
On October 30th, 2023 I spoke with a salesman name Gabe at Gravity Autos in ******,** regarding trading in my 2023 C-300 ******** for a 2021 *** 430i. Once we both came to a mutual agreement regarding my trade in value of my 2023 C-300 ******** and me purchasing a 2021 *** they had at their dealership.. Right after we agreed on me purchasing the 2021 *** I 430 for $39,444 and they agreed to buying and me trading in my ******** 2023 C-300 for $45,000, the deal was closed.About less than an hour I get a text from their dealership and it came from *********** Gabe . The text stated that the 2021 *** 430i , the price was adjusted to $38,444, a $1k less than me paying the price of $$39,444.I sent the text to *********** and ask was I going to get the credit of $1k taken off of the $39,444 , he said let him talk to the finance manger . Received a call from *********** along with the finance manger being on the line , it was a conference call and the finance manger verbally told me I would get the $1k credit based upon the text I received from *********** and he was sitting in her office when the statement was made . Once I realized I was not given the $1k credit as promised I reached back out to *********** to see why I didnt receive the credit . My sales then sent me a text stating someone my the name of **** would be calling me. Thats when the nightmare and the lies and cover **** I spoke with **** the finance manager regarding my issues I was having with that dealership and he went on to state that the finance manger that told me verbally I was going to get the $1k credit was no longer with the company and he can not confirm what was said. This conversation took place a day or two after a mutual agreement was done. About a week later the dealership took delivery of my 2023 ********. Then arrangement was made in which I would have my 2023 ******** C-300 shipped to the dealership and I would be responsible for paying the shipping fees. A couple days
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Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.