ComplaintsforRevere Construction & Roofing, Inc.

• Initial Complaint

  01/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Contracted with RCR in August, 2022 to do insurance repairs for home damage resulting from a water leak. Some work took place in September and October, 2022. No work occurred in November and December. Two toilets cannot be used due to removal of fixtures in one bathroom (to facilitate floor sanding/refinishing) and the upstairs bathroom still requires sealing, grouting, trim around the tile floor perimeter. First Floor sanding and refinishing has yet to start as of January 5, 2023. I am not getting any indication as to when this remaining work will be completed. Communication from the project manager has been minimal. I do not have contact information for a senior RCR manager to attempt to resolve this.

  

  Business response

  01/23/2023

  We talked to the customer, he indicated that he didn't mean to leave a complaint, and doesn't know how to remove it.  There is really nothing for RCR, *** to respond to, other than, we have spoken to our customer and are in good standing.

  Customer response

  01/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/18/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  In January 2022, a water pipe in the wall of a closet in my mother's home split causing a leak and water damage to her basement level. RCR was contracted to repair the damage to her home. The total cost on the estimate agreed upon by my mother and her insurance company was $4275.58. The work was not completed until May 2022. According to RCR, they have received payments for the work totaling $4993.58. This is $718 over the agreed upon contract. After completion, my mother received a new **** totaling over $6000. This figure is $2100 over the agreed upon contract price. RCR has continued to harass me, her daughter, (they contacted me when I was here taking care of my 87 year old mother when she came down with COVID) and my mother demanding that she pay them another $995. There is $730 worth of work listed on this **** that was not done). Because of this harassment, she does not want them to return to her property. She signed over the last insurance check to RCR and wrote on the back, "paid in full." The check was cashed by RCR. Since neither she nor the insurance company agreed to an amount over the original contract estimate, we feel that RCR is attempting to take advantage of my elderly mother. According to that contract, RCR actually owes her a refund of $718 which she overpaid. They need to end the harassment. RCR did not notify the insurance company of any supplemental cost and therefore, should not be harassing my mother for more money. She expects a refund of $718 and no further contact by this company.

  

  Business response

  07/29/2022

  Good Afternoon,
  
  Please find attached a conversation between RCR and ***********************. ************* was the assigned adjuster with The Hartford handling the claim for ******************. Also, attached is a copy of the agreed upon Estimate/supplement invoiced by RCR.
  
  Job Summery:
  
  RCR was contracted by *** ******* to repair her property after she experienced a water loss. RCR summited an estimate to the adjuster (***********************) that was approved. At the start of the project RCR noticed some issues that were not addressed in the approved estimate. A supplement was prepared and sent to ************ for approval. The supplement was approved and the project continued.At the end of the project RCR walked the job for a final inspection and punch list with ******************. A small list was made and completed. At that point a COC (certificate of completion) (attached to email) was singed stating that the project was completed and to ****************** satisfaction. At this time when the final invoicing was to be done ****************** contracted Covid. Her daughter Charlaine began assisting with the claim. Since ****************** was very sick she ask that her mom please not be interrupted communications go through her. As is very understandable.Charlaine stated that there were some issues that still needed to be addressed and that her Mom did not know what she had signed referring to the **** Of which RCR replied That is not a problem and that sometimes things are overlooked during the final walk. This happens and would be happy to come on site to review and address the issues. ******** informed RCR that she didnt wont anyone back in the house. RCR offered to address the issues at hand and still will honor to do so. Please let RCR know if we can assist in addressing any concerns.
  
  Thank You,
  

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