Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/23/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called to rent a secluded cabin, they said they had 2. I rented one and when we arrived there was nothing secluded about it. There were people cutting grass till dark interrupting our time at the pond. The next morning for coffee a truck, trailer and crane truck drove right into the backyard where we were and loaded a broken mower. There is an adjacent trailer next door with a direct view of the cabin. There are cameras on the trees which made the whole experience uncomfortable. I called Blue Sky Cabin Rentals to explain and get a refund but they said they didn’t care and will not refund my money.

  Business Response

  Date: 08/23/2022

  Upon Mr. ********* making a reservation, he called into our office to book a property. He asked for a secluded home. We recommend two different properties. The property he selected is a studio barn that sits on 28.79 acres (attached is the record from the tax accessor) 
  Everyone's definition of secluded is different, however, we at Blue Sky feel 28.79 acres is seclusion. 
  
  Mr. ********* never made a call into our office during his stay, he never once notified us of anything going on. (Dates of stay- 8/17-8/19) he did however call on 8/22/22 to then request a full refund due to them not enjoying any part of their anniversary trip.  (Attached is a screenshot) with a time stamp from the guests of their social media postings of how wonderful their trip was. 
  
  Mr. ********* disclosed he found a trail camera on the property in the woods. This is correct- there is a trail camera (nowhere near the home) for wildlife. 
  The lawn being cut is something that has to be done to maintain a property.  The mowers were completed within one hour of their arrival. 
  
  We care about all of our guests and want them to have the best experience. We provided the property exactly as it is disclosed on our website. We feel this is a guest trying to get something for free. We will not be doing any type of refund. 

  Customer Answer

  Date: 08/27/2022

  
  Complaint: ********
  
  I am rejecting this response because:
  Blue sky states in their rental agreement that "there will be no refund or relocation because you are disappointed with the property you have chosen to rent or in the event the something associated with the property is not working to your  satisfaction." Then it talks about acts of God with do not apply to me also. I want a refund because they told me it was secluded and it was not. Look at the many definitions of secluded. Not one of them fit the property that we rented. It does not matter how many acres of property there are, it does not matter if a social media post was made saying we were having a good time, I didn't see the tax records showing secluded. People walking around in the back yard loading a lawn mower with a crane is not secluded by anyone's definition. A trailer with people looking right at you is not secluded by anyone's definition. I was on my anniversary, I'm not going to take time away from my wife to deal with the lies that you told me. There are 2 trail cameras on trees within 30' of the love seat that sits by the pond., not a comfortable atmosphere for a so called secluded property. I did not say I did not enjoy any part of my anniversary trip(another lie), I said the property was not secluded like they had told me. I understand that grass needs to be cut, I've rented property before and we make sure the grass is cut before people arrive. If you advertise it as secluded then I would think more emphasis would be given to that and plan accordingly. We were sitting on the love seat wanting to enjoy the peace and QUIET of nature, frogs, birds, etc. and they continued mowing until dark and then drove the mower right next to the love seat, through the back yard and was doing something for a while by the back utility building. I'm not trying to get anything for free. You lied when you told me it was secluded. I'm a Christian man and believe in treating people just and right and this is not right or just. You told me it was secluded and it was not. Sincerely,
  
  **** *********

  Business Response

  Date: 08/29/2022

  As a company, we feel we provided the property as it is advertised. We will not be refunding any monies due to the guest feeling the property did not meet their definition of "seclusion".  We want all of our guests to be happy, however, as a business we are clear about the property, location, and amenities the property has to offer. We can not do refunds due to a guest deciding multiple days after their stay they should not pay for a stay. 

  Thank you. 

• Initial Complaint

  Date:06/23/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a cabin stay with Blue Sky Cabin Rentals in May for our stay to be from 5/07/22- 5/09/22. When i arrived on 05/07/22 I checked the cabin rental to make sure everything was fine. I checked the linen, and it was dirty. There was hair and crumbs on all bed sheets. I contacted customer service and was told that they would send the cleaning crew to change the sheets. I left to get food and came back to find the beds remade. I checked the sheets, and nothing was changed. The same items of dirt were in the same place, and they only made remade the beds. I contacted customer service who informed me the sheets were changed. I sent pictures as proof that nothing was changed. I was then contacted by the manager and was told that they changed the sheets and would not send anyone else back out. I was also accused of making the sheets dirty. Once I was told that the sheets would not be changed, me and my family left after being in the cabin for three hours. On Monday.5/9/22, I contacted another manager and requested a refund and was told that we would not get a refund and that they tried to accommodate us the best they could. She admitted to not caring about the sheets being changed (which I have a recording of the phone call). I want a full refund from this company. The sheets were disgusting and with Covid I find it despicable that they would expect me and my family to stay at this cabin and sleep on dirty linens. This company should not be in business. They did not follow cleaning guidelines.

  Business Response

  Date: 06/23/2022

  Upon *****’s arrival on 5/7/22, ***** checked in 2 hours earlier than our allowed check-in time of 4 PM. ***** called our guest relations team stating the beds were dirty.  We immediately sent out two staff members to inspect the beds and change any sheets that were needed. 

  On the evening of 5/7/22, ***** called back saying the sheets were not to her standard, there were still issues, she was outraged and made threats to our guests’ relations team as well as calling them vulgar names. After her extreme behavior, our team did not feel comfortable sending any staff members back to the property as she had made such violent threats to our staff.

  We did everything we could to accommodate ***** from the moment she arrived. Our team was courteous and beyond welcoming. We would have been happy to accommodate anything else for ***** if she was not being vulgar, racist, and making violent threats to our staff. The safety of our team is a top concern of our company, and we will not allow any guest to make such foul and harmful threats to anyone. *****’s behavior was simply not acceptable for any situation.  

  Customer Answer

  Date: 06/23/2022

  
  Complaint: ********
  I am rejecting this response because:

  I called days before my arrival date and was told that I could check in early at 1:00 pm. 
  As I stated in my complaint the staff made me aware that they would send someone to change my sheets. I left to allow the cleaning crew to change the sheets. When I returned all they did was remake the beds and did not change the linen. When I called back and made the staff aware that the sheets still were not changed, they requested that I send pictures, which I did. Once the pictures were received management called me and tried to explain there cleaning process and then told me one of the beds would not have been changed because it was not advertised on the website and we shouldn’t use it. Management then proceeded to say that they were not coming back out to change the linens and accused me and my family of messing up the linens. After being told we could not have clean linen I told them we were leaving. I never threatened the staff. I have a recording of upper management stating that she did not care that we did not have clean linen.

  Sincerely,
  ***** ********

  Business Response

  Date: 06/24/2022

  This will be our final response to the customer, as we see there is a large difference in each party’s side of the story, and understanding of what is acceptable in a business transaction.
  An Early Check-in was never granted to this guest; however, we truly did not mind. Once the guest arrived and made the request, we immediately sent staff to the property. We inspected each bed thoroughly as requested by the guest and changed any needed sheets.
  Once the guests called back on the same evening, as stated in our previous response the conversation became very hostile. Our team made the decision at that point we would not be entering the property again as long as the customer was at the property. The customer was informed of this.  
  We absolutely cared about the sheets and any customer complaints or requests, that is why we were there immediately upon notification. However, we will not serve a guest that is hostile and foul with any of our staff members.   

  Customer Answer

  Date: 06/24/2022

  
  I am rejecting this response because:

  This company is lying. They granted me early access. They did not change the sheets. I have a recording of upper management stating she did not care. They were not threatened by me or anyone else that was with me. I also have pictures of the dirty sheets that I sent to the staff as proof. The pictures are also on a Google review that I left for this company. The truth will prevail in all this and I will not let this go until I am given a full refund. This company should be closed for conducting business this way. 
  

  If the matter is not handled accordingly by giving me a full refund. I will take this to small claims court and sue the company for my refund. 
  Sincerely,
  ***** ********