Business ProfileforMassage Chair Max, Inc.

I placed an order for a massage chair through Amazon. For some reason the order could not be filled in time. I received a call from an employee of this company who encouraged me to cancel the Amazon order and to order directly from them. Since the Amazon order included white glove service, I was told it would be included and for an extra incentive, they would send me a free shoulder massager. When I called to confirm the order would be honored in such a way, the employee told me that nobody would tell me such a thing and that I was not telling the truth. I asked to speak to the manager and I was told that she was the manager. I then asked for her name and she refused to provide it. She then told me that I could hang up if I like. I called back to speak to a different employee and I was sent to voicemail. After repeated attempts, I was able to get through. A different employee, named ***** answered, but refused to provide the name of the manager. She agreed to transfer my and sent me to a voicemail again. I called once again and was met with hostility and disrespect. The manager spoke over me and told me that she was going to cancel my order and hung up in my face. Mind you, they have a hold on my card for over $4,000 and I was simply calling to confirm my order fulfillment. I would like a resolution to my issue and my money to be refunded.