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ComplaintsforMHK Fencing LLC
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Complaint Details
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Initial Complaint
03/16/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unresolved
We had our fence installed in October 2022. The price charged was for the fence and included one gate. Price was $7000 which was paid in full upfront. The fence was completed within a few days but the gate was never installed and still hasnt been. It is extremely difficult to get someone on the phone. Weve called countless times and left voicemails that have gone unanswered. I have gotten someone on the phone twice in the last 5 months, and both times I was promised that someone would be out to put the gate in within a week. No one has ever shown back up. Its been very frustrating and disappointing. This is a small town and I cant believe someone would take your money and not deliver what was paid for.Business response
03/16/2023
In regards to the complaint at hand I have no records in my Quickbooks system of having done a fence for ******************* in October of 2022. I have records from May of that year but there is nothing in the month of October to corroborate her claims. I have submitted a copy of the transaction list back up my statement.Customer response
03/16/2023
Complaint: 19598513
I am rejecting this response because:
You are correct. The first half of our fence was done in early 2022. The second half was done in October. The fact that you have no record of a transaction in October would explain why we never received an invoice or receipt. Both times weve spoken on the phone youve said you would come and put the gate in. So its very confusing to me that now youre acting like you never even did the fence to begin with. Ive attached a picture of the fence where the gate is supposed to be.
Sincerely,
*****************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.