ComplaintsforTickets Daddy, LLC

• Initial Complaint

  10/10/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  My ************* booked ****** tickets for 19th july 2023 through tickets daddy; we explained to them that my boyfriend is disabled, *************** which requires him to have his 2 dogs travel with him; we also contacted ****** to make sure we followed protocol; well we were not allowed to board with ********; we immediately applied for a refund from ****** @ the station; then we were directed to tickets daddy since we purchased tickets from them; they tried to offer voucher for 300, we told them we would not ever travel with ******; we demanded our 464.oo; we have been trying since july to get our money back, we get the run around & now we cannot even reach them

  Business response

  10/11/2023

  To BBB. 

  After checking this complaint we found  *********************** / *********************** called us on July 14th 2023 to book ****** one way ticket from OLW  to ***  for July 19th 2023. 

  As per ****** policy if travel journey is more than 7 hours they don't allow to carry pet even book. There is no such option come to book a ticket for a pet. 

  We cross checked their tickets and we found that there is no pet booked by us. They went to Station  with pets ****** denied to boarding because it was more than 7 hours.  Customer said you told us you can take your pet however we cross checked call recording and tickets and we didn't find our sales agent to say we booked your pet tickets also.  She called us for the refund but as per ****** policy they don't refund full amount as time was already over they sent us a voucher of $300 for ****** and same we sent to *********************** to use in future. ****** doesn't offer refund in the card some time they offer vouchers only. we have attached the voucher code which she can use for future booking by calling us on Toll-free ************* or email : ***************************************.

  As we are a travel agency we don't have rights to change voucher into cash from ******* we also have to follow ****** Policy for any travel issues. We want to see our customers happy always with our company so we are giving you $50 more discount on your upcoming tickets with us. 

  we hope this email clear all the doubts and questions raised on the company. Kindly email us if you wish to book future tickets. 

   

   

  Thank you 

  Tickets daddy 

   

  Customer response

  10/13/2023

   
  Complaint: 20720857
  
  I am rejecting this response because: Please see email already submitted that talked about cash refund, dated 20 July 2023 @ 12:55pm
  
  Sincerely,
  
  ***********************

  Business response

  10/16/2023

  Dear mam. 

   

  From our end we have responded our solution for you. Kindly let us know for your future booking. 

  Customer response

  10/16/2023

   
  Complaint: 20720857
  
  I am rejecting this response because: it says in email that we will receive our refund in 21 days

  
  
  Sincerely,
  
  ***********************

  Customer response

  10/27/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID .********, , and find that Mediation is necessary. I am locating the emails that state refund not voucher & will forward, also we did have paperwork stating where the 2 dogs were listed on our ****** order, l - large & l-medium, locating as well.  Thank you & have wonderful weekend

  Regards,

  ***********************

• Initial Complaint

  06/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I wanted to make reservations for Monday, May 29th, 2023 for ****** train destination to ********, **************. I was told they didn't have any openings for Monday, May 29th, 2023. However, they said they had an opening for Sunday, May 28th, 2023. I reserved for Sunday, May 28th, 2023 to ************************. I needed to be in ************** before May 31st. I missed the trained Sunday, May 28th because my uber driver was late. I asked could they put me on another train. They replied they could put me on the train for Monday, May29th, 2023 which is the date I originally requested. But they charged me another $350 for another train ticket on top of the $521 dollars I had already paid for my ticket. They never disclosed that missing the train would cause additional ticket price. I feel that I should be reimbursed the $350 they charged extra for the train I originally requested on May 29th, 2023. In total I paid $971 for a train ticket that costs $521. If it was a plane ticket and I had already purchased the ticket, they would have put me on another flight. However, this company is charging double for their ticket prices if someone misses their train. I don't think these are best practices and I was not told this in advance. I can see an extra $50-$60 fee for missing the train but not $350. That is misuse of business practices in my opinion.

  Business response

  06/29/2023

  TO BBB

  ************ called us to make a train reservation from ********* ** to ******** ** for the date of May 28th 2023. We booked the reservation under the reservation number 7660BF and sent the confirmation email for the same.
  ************ missed his train and we checked the terms and Conditions of the ticket and as per that, Any passenger who misses the train is considered as a NO-SHOW and the amount paid for the ticket is Forfeited.
  We advised the same to ************ and suggested that we can check the train availability for another date for which he gave us 29th May before that time train was sold out. We checked the availability and advised him the new fare for this train as the old reservation was considered a NO-SHOW and the amount paid for OLD ticket was Forfeited.
  He agreed for the new train tickets and paid for the same for which we booked the tickets under the reservation number 766416.
  All our customers are advised that tickets are NON-Refundable in case of cancellation and changes and cancellation will be done as per the supplier's change and cancellation conditions.
  We have not charged anything extra to ************ as the amount he paid was for the ticket we booked for him after he missed his first train for which the amount was Forfeited.

  We have attached ****** Terms and condition policy to check. also our policy. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩